Mazuma Credit Union - Overland Park W 135th St, Overland Park

Mazuma Credit Union - Overland Park Reviews

• M

  Mrs. Consumer
  2

  Went into their brand new building 2 weeks ago around 4pm. Only tellers were there. Male teller was able to assist a little but could not answer all my questions. I guess the experienced customer service employees leave early. He said he would call me the next day when someone else with more experience could answer my question. Still waiting.

• J

  Jessica Reyes
  1

  This is the absolute WORST CREDIT UNION! I don’t know where to begin! Please save your time and money by going to any other bank or credit union. Not only is the wait on the phone lines take 20 mins they hang up on you then when you call back and wait another 20 mins they refuse to help you out. One time It took them 5 hours to resolve a very small issue. Everytime I spoke to someone they were completely rude until the last call I made the first thing I told them how multiple employees been very rude with me, so far as to not even tell me the open hours for phone service! So the lady changed her voice and was some what nice to me. That was only ONE TIME in my whole experience calling them just because I mentioned it. I am still trying to get something resolved with them it’s been a week since I’ve left messages and call them everyday to fix this problem. As soon as this issue is fixed and done I’m dropping this fake credit union as fast as you can say mazuma sucks!

• C

  Chris Blackman
  1

  Dumbest ATMs I've ever encountered. They make your insert the card, pull it out, then it yells at you for not leaving your card initially. I have other accounts with the bank. Instead of listing these on the screen, it merely says "other account 1, 2, or 3." They don't return calls or emails (both I've left) for pertinent issues, instead waiting until your issue is almost forgone then they don't even acknowledge that THEY'VE dropped the ball at your expense. The customer service is helpful but not knowledgeable. They should know how to function in a way other than to just pass the buck to another agent as they play "hot potato" while repeatedly transfering customers as the end of the day nears. Then they create more problems when there shouldn't. I had an issue with my account where I hadn't been able to pay on a loan...once able, I realized the ATM card was deactivated. If that's my only way to get money in (bc I work nights), now you've made the issue much more complicated. Can't call bc they only do normal business hours....even more so counterintuitive. Then the alternative method THEY GAVE to get them their money, DOES NOT WORK. They said to use the night deposit bc there wd be envelopes and all to put everything in.... Guess what isn't there? Anything! So now everything is further behind because a simple process now has 80 steps each contingent on the step preceding it...and this has all fallen apart at step 2. Nothing is as they say with them....But I'm sure somehow this is my fault. Don't get me wrong, I'm happy they even allowed me the loan but come on! Why are YOU making it so hard to get YOUR MONEY back to YOU!? Rebecca! Why have you STILL NOT RESPONDED!?

• J

  Jin Tao
  1

  Waiting on hold for 15+ minutes and being subjected to horrible distorted music is just insane!! My other bank values my business and picks up the phone in a timely manner always ready to help. So far I have been told that I should do my banking online to save this hassle, but I enjoy asking questions of a live person.

• C

  Christoper Benson
  5

  Mazuma's head teller Greg is the man! We needed to open a few accounts before we left on vacation and got stuck in traffic. We arrived at 5:30pm right when they were closing and Greg made sure we got taken care of. It's people like him that make Mazuma Credit Union such a great place. Thanks Greg and Mazuma for taking great care of us, look forward to many years of outstanding service!

• c

  cronis715
  1

  NOT HAPPY my Fiance and I went in and set up a Checking account and we were trying to set up the online banking the young man that helped us! He NEW NOTHING!!! He set up me and my Fiance's phone numbers and information wrong making the online part the biggest struggle if I didn't have a car loan threw them I would not be banking with them terrible experience

  Response from the owner

  We are sorry you had a negative experience! While we try to minimize errors, some do slip through the cracks every now and we apologize! If there is anything we can do to help moving forward, reach out to us at [email protected]

• A

  Aric H.
  1

  I am not sure people work there during the day. I’ve had little success ever getting someone on the phone. I’ve called about opening accounts and receiving loans. But I have had no success. Will keep shopping around

  Response from the owner

  Hey Aric, we apologize that you haven't been able to speak with a Team Member. Please send us an email with more information at [email protected] so we can help!

• S

  Sara Foster
  1

  Extremely disappointed. I am also a member of Community America, my husband has had a Business account with Mazuma for several years and loves them. Everytime I try to do something I have hit brick walls. 1st they wont add my husband due to some unpaid balance we were unaware of even though he has a business account with them already. next I tried to find out if they would be charging me $7.00 a month and never could get a straight answer. I haven't used the account much. I now am trying to go to a location at 7260 W 135th st, since its on my way home and google maps shows it directly in the street. I called and waited on hold for 10 min to get a person who said they couldn't hear me and tried to tell me they cant tell me exactly where the bank is as they are at a different location and they have no capability to help me find it. I am so furious. I am just going to redeposit my money back into community america and do a mobile deposit and just do atm withdrawals from now on and mobile deposits as well....trying to speak to anyone with a brain is useless there. very very very unhappy. just keeping it for my hubby he wants this account and it makes a good savings account away from other account. only positive to it.

• J

  Jeremy B
  1

  Won't take change (coins) at this location, even if you are a member. They are proudly coin free. But the last time I checked, coins are still a form or currency in the United States of America, so for a credit union not to accept them is VERY inconvenient.

  Response from the owner

  Jeremy, we did make the decision to make our OP branch a coin-less one. However, we have other branches in the area that will accept change.

• K

  Kari Bloomer
  1

  They NEVER answer the phone # listed online or on your banking paperwork. You get a robot no matter the option you choose and will be on hold until you finally give up. The review that states they always answer the phone is clearly an employee. This is the worst customer service. DO NOT USE THEM if you can at all help it.

  Response from the owner

  Hi Kari, we are sorry you experienced a long wait time for our call center! We are working hard to reduce our wait time and improve our Member Experience. Please send us a private message if you’d like to share your contact information to have someone reach out to you.