Arvest Bank W 135th St, Overland Park

Arvest Bank Reviews

• K

  Kaitlin Gonzales
  5

  I scheduled an appointment to do a name change on my account on 1/4. When arriving at the bank I noticed they had a sign that said the lobby was closed so I panicked a little. I called the number on the sign and Ana was able to do my name change and order me a new card at the drive-thru window. She was so professional and very helpful! Thanks again Ana! :)

  Response from the owner

  Hi Kaitlyn! We are so happy to hear about your wonderful experience! We will be sure to share this with Ana!

• B

  Betty B
  1

  I've been waiting for a supervisor to contact me since July. I left a complaint with Arvest call center and Kimberly from the Broadway branch. Mitchell and his assistant Katrina have yet to try and correct the situation. Very disappointing. I've banked with Arvest for over 10years and this has ruined it.

  Response from the owner

  Hi Betty, we are sorry to hear about your experience. We appreciate your loyalty as an Arvest customer. We’d like to listen and learn more, would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• A

  Adam Dinkel
  5

  Absolutely love this bank. I am from a small town and remember always knowing the tellers, and everyone acting super friendly when you go in. This branch is the first bank I have been a part of that I feel the same way about. They will do ANYTHING to make you happy. I have my business and personal accounts with them and would not change it for the world!

  Response from the owner

  We're really happy to hear this Adam! Thank you so much for banking at Arvest. We appreciate the feedback.

• D

  Dillon Roark
  5

  I’ve been banking with Arvest since the 90’s. After Arvest took over a couple banks in JoCo, I walked in and asked to withdraw money. I already had Arvest checks, debi cards and an Overland Park address on the account. They were baffled, because they’d never seem me and I already had an account a few days later. After I explained why, they helped me. Now that happened at 143rd and Metcalf branch, which they closed. This branch was from a different bank than that one and came with a much better staff, which probably had something to do with keeping this one. I highly recommend this bank.

  Response from the owner

  Hi Dillon, we appreciate you taking the time to review our Overland Park branch! We’re so glad that you enjoy visiting this location. Please let us know if there is anything we can ever do for you!

• M

  Minister Gregg Wilson
  1

  All Arvest are not the same. Stopped here for money orders and i have the bank type the info in for me but not today. Mattie at the window told my cashier Luke he didn't have to do it i could write it in. I will not stop here again. 40 highway your staff needs to show these people what coumter service is.... Thank you guys at 4p high for real and friendly service...

  Response from the owner

  We'd like to connect with you to listen and learn more about this experience. Would you please send an email to [email protected] with your name and phone number? We'd like to connect you with management.

• S

  Scott Hampton
  1

  Would give zero stars if possible. This bank is incredibly slow, I come everyday, and whether one person is in line, or 10, it doesn’t matter, you’ll be sitting there for an hour.

  Response from the owner

  Hi Scott, we’re so sorry to hear that your recent visit to our location did not meet your expectations. Customer service is top priority at Arvest, so we would like to connect you to a member of local management to listen and learn more about your experience. Would you please send your name and contact phone number to [email protected]?

• J

  Jim Fogel
  5

  This is the friendliest bank I have ever done business with! They do a great job solving problems when they occur. You leave knowing they appreciate your business.

  Response from the owner

  Jim Fogel Great! We're so glad to hear this, Jim! We are happy to help. Thank you for banking at Arvest and for leaving us a review!

• J

  John Spencer
  2

  Just got told I wasn't added to the bank account, I was added to yesterday. Why? Because they have to be slow, and can't adapt to the future and new ways of transporting data. Gotta get that paperwork on over to the DC! Up to 48 bleep hours. This isn't the 1900's anymore!

  Response from the owner

  John Spencer We're sorry to hear this John. We'd like to discuss what happened. Please email us at [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

• S

  Superior Fit Body LLC
  5

  Thanks to Monica D and the Arvest team for helping the business stay alive through this hard time. Monica was very helpful and very responsive. THANKS

  Response from the owner

  We're happy to hear that Monica has been able to help you and your team! Thank you so much for sharing your feedback with us!

• D

  Dan Root
  5

  I went in and set up a checking account and a credit card in an hour. Great service!

  Response from the owner

  We're so happy to hear this, Dan! Thank you so much for your five-star review!