Community Credit Union Florida-Palm Bay Palm Bay Rd, Melbourne

Community Credit Union Florida-Palm Bay Reviews

• H

  Heiko Killinger
  1

  I work for a car dealership, and I must wait on average 45 minutes to get a Payoff quote. I hear "your call is very important to us" over 60 times. What a joke! Then they tell me they want the customer here to verify that I am literally PAYING OFF THEIR CAR LOAN. This is the only bank out of 20 that do this to us. Maybe one day they will understand how to help customers.

  Response from the owner

  We are sorry that your experience fell far short of the level of service we strive to deliver. We would greatly appreciate it if you would send an email to [email protected] with a phone number and convenient time to contact you so a member of our management team can reach out to you. For your privacy, please do not respond publicly with your information.

• R

  Richard Lane
  5

  Great customer service.. they are very polite and professional. I actually feel like a customer not a number

  Response from the owner

  Thank you for letting us know about your experience with our Palm Bay Road branch staff. Your comments have been shared with the managers, and we look forward to seeing you again soon!

• V

  V Lopez
  1

  In a nutshell, the account servicers all have a different understanding of policies and procedures, place unauthorized services on accounts, do not follow account holders' instructions, and overlook their customer's needs. The tellers are discourteous, and the account reps, especially Christopher Hughes, are lazy and have no sound financial advice to offer.

  Response from the owner

  We are sorry that your experience fell short of the level of service we strive to deliver. We are unable to find your contact information based on the name displayed with your review. We would greatly appreciate it if you would send an email to [email protected] with a phone number and convenient time to contact you, so a member of our management team can reach out to you. For your privacy, please do not respond publicly with your information.

• P

  Paul Graham
  1

  I called. Asked a very specific question regarding cashing a savings bond with all of the pertinent information. I was told I would be able to cash it at this location without being a member. I arrived and waited in line. When I got to the teller she immediately dismissed me. I was told that I could cash it by one of their representatives, but THIS teller told me, without even researching her response, that no I couldn't cash it I was lied to and had to leave. No thank you. I will definitely never get an account through them now.

  Response from the owner

  We apologize for the initial miscommunication on our part, Paul. As stated by the Teller, we are only able to cash savings bonds for CCU Members. Your feedback has been shared with our managers to ensure accuracy going forward. As a member-owned cooperative, our goal is to always provide excellent service to our members and the community. Knowing where we have fallen short helps us improve.

• A

  Allyson Westbrook
  5

  My fiancée and I started our journey at CCU in the hands of Chris. H! He is fantastic and we highly recommend him when it comes to customer care! Thank you for all of your help and for advocating for us. We are more than grateful that there is now a light at the end of the tunnel when it comes to our financial future. Also, much gratitude to Vicky who picked up where Chris left off and advocated for us as well. We thank you two for everything.

  Response from the owner

  Thank you for letting us know about your 5-star experience with CCU. It is feedback like yours that encourages us to continue working hard because it tells us we are doing something right. Chris and Vicky are very pleased to know their efforts are appreciated, and we look forward to seeing you again soon!

• L

  Long B
  4

  I think that this Credit Union is much friendlier than Space Coast Credit Union. No matter what they are trying to work with their customers on a personal or a business level. Fast and uncomplicated loans, direct deposit from your phone. They have improved their drive thru times tremendously. I would give them 5 stars at this branch but as we all know there is always room for improvement. I always recommend them to others.

• K

  Katie Lambert
  1

  Your chances of getting factual information when speaking with a representative is slim to none; consistent information is rare. The manager of this branch is rude, and has shut and locked the door in my face when I arrived exactly one minute prior to closing. Getting your money can also be complicated as there have been multiple times the ATM is completely out of order! Overall 1/5, horrible bank, stick with Space Coast Credit Union!

• A

  Alex LaMonda
  1

  I'm here at the bank all but one teller are talking about is closing the doors. Never had a problem cashing my check. But here at this location. It has to have a hold on it. Aren't S.O.P's supposed to be across all branches. Will never come to this location. When I was in line, i new ssomething like

  Response from the owner

  Your feedback has been shared with management. As a member-owned cooperative, our goal is to always provide excellent service to our members and the community, so we appreciate your feedback – it helps make us better.

• A

  Annette sirmans
  5

  CCU has been a fantastic bank for us for the past 8 years. We have several accounts with them as well as financed 3 car loans through CCU. I highly recommend them.

  Response from the owner

  We appreciate you taking the time to recommend CCU! Member service is our top priority, and we strive every day to provide a 5-star experience. Our dedicated team is pleased to hear we are hitting that mark for you.

• L

  Loida DeJesus
  1

  I visited the branch with a friend early in the morning. My friend wanted to open an account. The branch was empty. Upon entering the tellers were speaking amongst themselves and never greeted us. It was my friends first time visit as well. No one advised that we needed to sign in. After we saw a few people doing something at a kiosk we figured we needed to sign in. No one offered assistance. We finally were called in and the person that took care of us was rude and seemed bothered. I will never step foot in there again!

  Response from the owner

  We apologize that you did not feel welcomed or well-informed when visiting this branch. This is certainly not the feeling we want visitors to our branches to experience. As a member-owned cooperative, our goal is to provide exceptional service to our members and neighbors. Your feedback has been shared with the branch manager.