Bank of America (with Drive-thru services) Babcock St, Palm Bay

Bank of America (with Drive-thru services) Reviews

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  Pristyna Bhoyroo
  1

  I had a terrible experience with Bank of America especially at that location! The bank manager had no customer service skills and all he could say when I was explaining my issues was “Yep, Ok, Ok…” Bad attitude and absolutely no eagerness to help!!! My check hasn’t cleared for over 2 weeks and they have no idea why and wouldn’t even help. Very disappointed with their customer service. I am withdrawing my money and closing my account today! Do not use Bank of America they are really bad!!!!

  Response from the owner

  Hello Pristyna. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  Joshua Wojcik
  1

  That picture is a Saturday afternoon. The sign says we have to use the drive thru. That lady has been waiting for more than 15 minutes standing there because she doesn't have a car. If you're going to close the actual location, at least walk out with some lawn chairs for clients that have to stand around all day. I know it's Saturday and some kind of gas leak or something might force the drive thru to be used. But have a little respect for the people standing in the drive thru in between cars.

• B

  Bside
  1

  One teller on a Friday...Come on.... Ridiculous....Very very slow. Service could be alot better. Stop asking people if they want to open an account. And take care of the long lines

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  C Wizdom
  1

  Drive thru and inside closed. What happen to the small courtesy to put a sign that they are closed. That doesnt cost a thing. So unprofessional 😞. No consideration for our seniors. While the one on malabar rd, with one teller and drive thru close. Just glad to know there are other bank options.

  Response from the owner

  Hi, We can understand your concern and apologize for the inconvenience. You can visit https://locators.bankofamerica.com/ to find all the latest updates and hours of all our locations. ^sam

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  Elaine Hatcher
  1

  Consistently terrible experience at this branch of Bank of America. Never enough tellers, lobby packed, lines long. This has been the situation with every visit I have made for past 6 months. No other options for branches in my area since they have closed most of the other branches.

  Response from the owner

  Hi Elaine, We value your business and are sorry that you were disappointed. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^sam

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  Russell Martin
  1

  I don't bank with Bank of America but unfortunately I'm forced to deal with them once a month to make it deposit in Brevard County it seems like they've closed almost all their branches only leaving three of them partly open in Palm Bay and Melbourne last month waited over an hour to make a deposit I've now been waiting over an hour today to make a deposit still five people ahead of me. I don't know how their customers deal with this I was in and out of space Coast credit Union in 5 minutes this morning

  Response from the owner

  Hi, Russell. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

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  Charley Williams
  1

  Terrible service. They're constantly closing the drive-through forcing people to come inside if they are open. In the middle of a pandemic, this seems ridiculous. Open the drive-thru for heaven's sake so that some of us that are immune compromised can cash a check.

  Response from the owner

  Hi Charley, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Jace Cacioppo
  1

  Do not recommend Bank Of America to ANYONE. They are all crooks. The staff is rude. Cannot wait to sue this agency again like we did in 08. Still taking advantage of the little man

  Response from the owner

  Hi Jace. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

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  Scott Anderson
  1

  Horrible. Bank of America by closing every other bank on the space coast “temporarily” has funneled all of Palm Bay and Melbourne to one bank open 3 hours in a Saturday. Get ready to wait an hour at the drive through or two hours in the lobby. Better service at third world country banks. Disgrace

  Response from the owner

  Hello Scott. We apologize for the inconvenience. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^Rachel

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  Brian Tinney
  1

  I truly wish I could give less than one star I've never had a good experience with Bank of America in the last ten years after standing in line for 10 minutes to wait for a teller I was told that the cashier's check I had from Bank of America could not be cashed because it exceeds their limits. what is the point of a cashier's check if the bank you got it from won't even cash it. I was told by the tell her to talk to the manager who greeted me upon arrival and asked if there's anything they could help me with but there was nothing she could do for me and could care less about the situation.