Coastal Community Bank Colby Ave, Everett

Coastal Community Bank Reviews

• J

  Joey Moore
  5

  I joined Coastal about six years ago, with some skepticism. I wanted a local bank and they were recommended. At first, there were some mistakes in setting up the account. But, the employees at the downtown Everett branch continually impressed me with how responsive, caring, and prompt they were in fixing things that came up. Years later, I now know I can count on this team to take care of my banking needs. Even through COVID, the branch employees have remained friendly, patient, and responsive. Thank you!

  Response from the owner

  Hi Joey - Thank you for the review! We love that we're the team you can count on :)

• C

  Christopher Lollini
  5

  Words cannot describe how incredibly helpful everyone at Coastal Community Bank has been with us from establishing new accounts to filing our Paycheck Protection Program loan application and receiving our loan. Julie and Melissa were over the top amazing. They answered all our phone calls and emails...and there were a lot...they were always patient and kept us updated every step of the way. Even Laura, one of their Executive Vice Presidents, emailed us over the weekend to reassure us that all our loan documents had been approved and submitted on a Saturday no less. I've never seen anything like it from a bank before. My money will be here for good as Chase sent us a couple of cold auto-generated emails, had a busy phone tree that led no where, and kicked back our documents with no explanation or direction to rectify the issues. We've been banking with them for over 7 years. Thank you everyone at Coastal Community Bank for your support during these challenging times for all of us, and especially small businesses. You are a huge advocate for the future of local small businesses and it shows in every interaction. Thanks again!

  Response from the owner

  Hi Christopher. Obviously we're a little late to the party on this one (things have been crazy), but wanted to make sure you knew how much we appreciate your kind words. Our customers really do mean the world to us and we know if it weren't for all of you, we couldn't do what we do. Thank YOU!

• S

  Sean King
  5

  Looking to switch from a big bank? Look no further. Coastal is amazing. Justin and Rochelle are the most professional, friendly and diligent bankers I've ever worked with.

  Response from the owner

  Thanks, Sean! We appreciate the kind words. We couldn’t do what we do without our amazing customers.

• T

  Trey Harper
  1

  Small time bank I like, but terrible customer service. I asked to have 24 months of statements either emailed or printed and they responded with $5 a month price. Needless to say I will be moving to another bank

  Response from the owner

  Hey Trey, though were bummed about the 1 star, we understand the frustration with fees. Just wanted you to know one of our team members will be reaching out to you directly (offline) to see what we can do. In case you didn't realize, in most cases you can personally access up to 18 months of statements (if you're enrolled in e-statements) through your online banking.

• J

  JEREMIAH FORD
  5

  I have always had a pleasant banking experience at this branch.

  Response from the owner

  Thank you so much Jeremiah for not only your kind words, but for choosing us as your bank! We know there are a lot of choices out there and it means the world that you chose us! Thanks for being a part of the Coastal Community Bank family!

• D

  Dustin Côté
  5

  I like my money being here