Civista Bank E Water St, Sandusky

Civista Bank Reviews

• A

  Andrew Hamilton
  1

  Contacted them a week ago regarding my federal income tax refund that the IRS mistakingly sent to this bank, but now the bank won't contact me. DO NOT BANK WITH THIS COMPANY, and the phone numbers that you keep giving everybody doesn't help anybody at all, it takes you to an automated message that doesn't connect me with a real person so if you want your review changed, you will have Santa Barbara trust call me

  Response from the owner

  If you could visit https://www.civista.bank/connect/contact-form and provide your information, we can get this escalated and have someone call you directly. Hi Andrew. Civista Bank provides banking services for Santa Barbara Tax Products Group (SBTPG) and does not have access to taxpayer information. SBTPG’s program handles tax refunds for a network of tax preparation franchises, independent tax professionals and online tax preparation services. For questions related to a tax refund or advance, please contact SBTPG at https://taxpayer.sbtpg.com/ or call 877.908.7228.

• K

  Kayla Swartz
  4

  Civista private banking is a good bank. I worked with Jessica Stuek and Michelle Gomez for the mortgage on my first home and they were always fast to respond and helpful all the way through. Their quick responses and great customer service were top notch for someone who had never purchased a home before. I don’t find the previous review saying the bank nickle and dimed them to be true, quite the opposite in my experience. Never paid any fees and always reimbursed for atm withdraws at non civista atms. Reason for 4 stars: IMO civista online and mobile banking needs some work. Not as user friendly as most other banks and banking apps. Can’t see transactions further than 2 weeks past without downloading your statement, web times out often, etc. Other than that, great experience

  Response from the owner

  Hi Kayla! Thank you for the kind words. I will share them with our Private Banking and Mortgage teams and managers. We also appreciate your comments on our online and mobile banking platforms. We will share with our management team as we look to improve products in the future.

• J

  Jessica Rutter
  1

  This bank is terrible!! Do not, under any circumstances, trust them with your money. They charge for EVERY little service ($7 per transaction for transfers between my own accounts?? Really?? $2 to have a paper statement mailed to me?? WHAT???) and will try to take as much of it as they can! I was EXTREMELY happy with my bank before this one bought it out. Service and quality have gone severely downhill since then and it is the most disappointing turn of events. It is as if they want to knock Fifth Third out of it's place as the worst and most hated bank in the area! Run from this bank and if you have money here currently, take it somewhere else. I am leaving and telling as many people as I can how terrible this place is.

• D

  David Darr
  3

  average bank average services good people

• J

  Joseph Lawrence
  5

  Great service! Clean lobby and offices.