City & County Credit Union - Maplewood Office Cope Ave E, Maplewood

City & County Credit Union - Maplewood Office Reviews

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  Danielle Parker
  1

  I came into the credit Union to get information on opening a Checking in the savings account. I asked about the requirements and the banker asked for my Driver's license I gave up my driver's license I asked him will it be a hard credit pull I was told it would not be. Within seconds I received notification that I received a hard credit pool and that the banker told me that he couldn't open the account I didn't agree that I wanted an account opened and now this is affecting my credit score. When I spoke to the manager about the situation he said it's just a small thing that be on my credit it's nothing.

  Response from the owner

  Hi Danielle - Thank you for sharing your feedback. We are incredibly sorry for the miscommunication. When you open a new account, we do pull your credit score but it seldom makes a big impact on your report due the purpose of it being pulled. Can you send us an email at [email protected]? We'd love to hear more about your experience and thoughts on improving our processes.

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  lord kalidor
  1

  i never write reviews but this place is just awful. so many unauthorized transactions kept happening on my account. they keep wanting more money to get the account caught up, and then it just gets overdrawn again. no other bank has caused me so many problems.

  Response from the owner

  Hi Lord - Thank you so much for sharing your feedback. We strive for 5-star reviews to ensure we are delivering the best member experience. Can you send us more information to [email protected]? We'd love to hear more feedback on how we can improve.

• R

  Rick Price
  1

  Atm does not work and will keep your card and they WILL NOT put a out of order on the ATM. so unless you are ok with them keeping your debit/credit card don't go here. No help whatsoever with anything just passing the blame along. Horrible bank!!!!! Don't go near this or anything they are part of

  Response from the owner

  Hi Rick - We are so sorry to hear about the experience you had while using the ATM. Can you send us an email at [email protected] with additional details?

• A

  Alana Willroth
  5

  They offer signature guarantee service, they insure deposits up to a half million dollars instead of the usual quarter million, and their customer service is absolutely outstanding.

  Response from the owner

  Hi Alana! Thanks for sharing your experience & for giving City & County Credit Union a 5-star review. We'll make sure to pass along your glowing review to the Maplewood team!

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  nicholas schewe
  1

  I have never ever felt so cheated. This was one of the worst "credit unions" I have ever banked with. My card was stolen three times and when I told them they told me it would cost me to replace my card because it's my responsibility to keep track of my card. But at the same time if it was stolen shouldn't yall like do something about it. Not only that I am paying for a car through this credit union that stopped working about a year ago and in still expected to pay full price for a car I cant even start. Then when I go pay for the car they take an extra 10 dollars. Why???? This is why I stopped using this bank and went through USAA thanks to my father.

  Response from the owner

  Hi Nicholas - We're extremely sorry for your frustrations. To make sure we understand the situation to provide the best solution, can you send us additional information to [email protected]?

• D

  Divonte Harper
  5

  Awesome! They helped me set up my new account with no problem at all, fun and friendly staff!

  Response from the owner

  Thanks for sharing your experience, Divonte! We are beyond excited that you have chosen City & County Credit Union as your financial partner. We are lucky to have you!

• L

  Leelee Johnson
  1

  I have been at this "City and County Credit Union", for a few years, mind you my account always has money direct deposited, into the account and never had an overdraft. I also get paid pretty well. I also have a decent credit score, I applied for a credit card TWO TIMES, and they denied me. I got approved by another, credit union right away. I DO NOT FEEL THAT, THIS CREDIT UNION, IS HELPFUL AT ALL. I work at a credit union myself and it amazing how much we here ACTUALLY, help our members. I DO NOT RECOMMEND THIS BRANCH NOR THIS CREDIT UNION. I HAVE CHANGED MY DIRECT DEPOSIT AND WILL BE CLOSING MY ACCOUNT THAT I HAD FOR ABOUT 3/4 YEARS. DUCES!!!!!

  Response from the owner

  Hi Leelee - Thanks for sharing your experience. We use all feedback, the good and bad, to improve our experience for all member-owners. Can you send us an email at [email protected] with additional details? We promise to do everything we can to make this right.

• v

  valero9620001
  1

  C&C CU has no sense of urgency, does not properly investigate fraudulent activity, tells you one thing and then does (or doesnt) do something else. They will give you lip service to make you go away. but when it comes down to your money, they could care less. Even if your out over 4k. Horrible just horrible business ethics, values and horrendous sense of community and the senior citizens that have banked with them for over 50 years.

  Response from the owner

  Hello - We're extremely sorry for your frustrations. To make sure we understand the situation to provide the best solution, can you send us additional information to [email protected]?

• G

  Gregory Lewis
  2

  In 2019 someone who shared my wife's name and has an account at CCCU entered the Shoreview, MN branch to get a debit card. This debit card was assigned against our checking account. There were no checks done to ensure the correct account was assigned, the person was given full access to our accounts and funds. In June of 2020 an auto bill for another member was assigned to my savings account. The person is not on the account, does not share my address, and they have no affiliation with my account in anyway. Unfortunately this account was not one which I monitor as no money is withdrawn and only a monthly deposit is provided. Again no checks were done and I was not contacted about this change to my account. When I discovered the charges last week after setting up an electronic account CCCU quickly refunded the charges from July through January. However, I am now told I may not be refunded for the withdrawal made against my account in June. I was CCCU will only correct account fraud within a certain length of time. I am disappointed that the bank does not look out for their members nor do they have systems in place to prevent these things from happening. Edit: The bank has since returned the full amount. So I have given another star, but something must be done to prevent these reoccurring issues.

  Response from the owner

  Hi Gregory! At City & County Credit Union, your privacy & security is always our top priority. We are so sorry this happened & promise that your feedback has been used to improve our processes moving forward to ensure this doesn't happen again. If there is anything else we can do to make this right, please email us at [email protected].

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  Naujua Dixon
  1

  Had intentions of going back to this bank that I haven’t actively used in 2+ years, and then one morning I get an update on my credit report that they sent me to collections for $170. The guy I talked to was not one bit of help. They sent letters to a old address apparently. But couldn’t give me one courtesy call or email. All I wanted was a chance to pay my bills and I can’t do that it if I don’t know I have a bill. So instead they charge $2 a day for overdraft fees on an account I DID NOT overdraft. All other banks I’ve ever had call/email/ and send letters before charging off an account. But thanks city and county for messing up my credit in the process of buying another home.

  Response from the owner

  Hi Naujua - thanks for leaving us your feedback. We're extremely sorry this happened. To stay compliant with regulations, we monitor all accounts for inactivity and have to follow strict procedures. If there is anything we can do to make this right, please email us at [email protected].