Citizens State Bank Broad St, New Castle

Citizens State Bank Reviews

• K

  Kevin Brown
  1

  I have been with them a few years now and I feel I have only talked to 2 people that have been super nice and helpful I call my local branch and cant ask a simple Question without them being Rude I don't understand I trust them with MY money and they wanna act like this

  Response from the owner

  Kevin, Thank you for taking the time to share your experience, and we apologize that our service has been less than helpful. We have shared your feedback and hope you'll see some improvement. If you'd like to share specific experiences, please email [email protected] (Leah Driver).

• T

  Tonya Williams
  4

  This bank is convenient however the security for accounts is lacking. They have improved over the past several years but I think more could be done. With that said convenience trumps safety sometimes as is the case for myself. I do also have a prepaid card that offers the safety, so this is a place to cash a check and direct deposit checks. I will say there are a few bank tellers that are extremely nice and helpful but there is a couple of workers both are men that are extremely rude and need to maybe find another line of work.

• L

  Lauren Smith
  1

  Yeah. I liked banking with them at first but a few months later they started restricting my card even tho I had money on it? The first time they had to fix it and they said i wouldn’t have a problem like that anymore and then I got paid today and couldn’t even use it. It’s embarrassing watching your card decline somewhere when you see there’s money on the account. I’ll be sure to change banks after this.

  Response from the owner

  We're sorry you've had an unpleasant experience. Please call Roger Wells on his cell - 765-730-2419 - and he can help you iron out any issues. (He's our Retail Banking Director.) In the meantime, thank you for bringing this to our attention.

• L

  Laura Frith
  5

  Setting up a bank account was so easy! It took about 15-20 minutes. I received a lot of information that I could understand and I even got a free gift!!! I would definitely recommend getting an account here.

  Response from the owner

  Laura, Thank you for taking the time to share your experience! We'll be sure to share your feedback with Rich and his staff. Please keep us in mind when you have additional banking needs.

• K

  Kevin Qualls
  1

  Worst bank to apply for a home loan. Tell to call them for information on the status of my loan and the loan officer never calls you back. Go and made a formal complaint against the loan officer and that person tells you that they will find out what's going on and tells you that they will call you back and never has. I will never use this bank to do any banking with. Screw Citizens State Bank

• W

  Wesley Kosel (Wes)
  5

  Received notary services. I was working in town and needed a document notarized. They were friendly, happy, and willing to help me out. I was in and out really quick. Great experience

  Response from the owner

  Thank you so much for taking the time to share your experience. We'll be sure to share your feedback with our staff. If there's anything we can do for you in the future, please let us know.

• F

  Fire Fight
  5

  Great people. Great company. Great experience. Opened in 1873 and still around and kicking. Gotta be doing something right to be the oldest bank in the state!

• T

  Tom Britt
  5

  John goes above and beyond your typical "banker" - he comes from the big banks and has really found and established a niche in the local bank tundra.

  Response from the owner

  Tom, Thank you for taking the time to leave a review. I'll be sure to share your feedback with John. He's one of a kind!

• C

  Camille English
  1

  Make sure you dont die with money in this bank !!! They stole every penny my grandmother had

• V

  Victor Figlin
  5

  John and Matt, thank you for being great communicators and following through on every promise and commitment that was made.

  Response from the owner

  Victor, Thank you for taking your time to leave a review. We'll share your message with John and Matt - they'll certainly appreciate your kind words. Please keep us in mind for any future needs.