Mariner Finance N Memorial Dr, New Castle

Mariner Finance Reviews

• J

  Justin Kolodziej
  1

  I got a pre-approval online and called the branch to get completely qualified. They stated they would run numbers and call me back. After several days and no call, I decided to call them and check. I gave them my name and was rudely told there was nothing they could and hung up on me. I never even got a chance to ask why. Don't count on ever getting business from me.

  Response from the owner

  Justin Kolodziej, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• L

  Larry Fields
  5

  Very friendly was quick with the transaction got what I needed.

  Response from the owner

  Larry Fields, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• H

  Heavyweight Hip Hop
  1

  My initial impression was positive, but this company is difficult to work with in the long term. Their "new" AP is terrible and after several contacts with their I.T. folks, they suggested I use the website instead. The website is out of date and I'm left wondering "why do you promote having an AP that doesn't work"? Most frustrating is the lack of responsiveness on follow up requests & the CONSTANT emails detailing all the new offers you've already been "approved" for. Good luck!

  Response from the owner

  We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• C

  Chris H
  5

  very quick turnaround on a personal loan for many occasions. good customer service!

  Response from the owner

  Chris H, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• T

  Tressa Carver
  5

  Angela Murphy at the New Castle location was awesome. She was so nice and professional. I will always good to her!!

  Response from the owner

  Tressa, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• T

  Tonna Harp
  5

  They were very helpful and kind in helping me with the loan. And getting me a better deal.

  Response from the owner

  Tonna Harp, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• B

  Bobetta Shaw
  1

  Mariner is the WORST!! MY Husband and I are both recovering from Covid and we both just went back to work, I ask about a deferment payment and they said they don't do that. Ok that's fine but they didn't even offer any other plans that might help us. So if you need help with extra cash don't go to Mariner because they sure don't care about there customers.

• R

  Ricky Marchant
  5

  Been using them for years always freindy and looking to help

  Response from the owner

  Ricky, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• S

  Sasha Lee
  5

  Wonderful employees who are so helpful! love this company!