Checkmate N 1st Ave, Tucson

Checkmate Reviews

• K

  KRISTIN CHRISTENSEN
  1

  When I went in to cash a check. They copied my ID and left it on the copier. When I noticed I called them and they said they would keep it for me. When I went in the next day to get it, they had lost it. I was asked to come back another day as it was Saturday. I did as requested but when I came back, none knew anything about my situation and then the agent got ride to me.... Horrible customer service...

  Response from the owner

  Hi Kristin, I apologize for your experience. However, we do not have you in our system as one of our customers. To ensure this happened at our store, please contact us via email at [email protected] so we can further assist you. Thank you and we hope you have a good day.

• A

  Ana Castro
  1

  I'm surprised, it's the worst place. enter to send a money. They did not welcome me. I asked if they spoke Spanish and they said no. with a horrible and racist gesture. I tried to communicate with her in English, and she seemed to show no interest. I do not try to be empathetic with me. I was a customer. He deserved dignified treatment. people like her should not work giving a service to people. or he does not like his work. do not go there I better went to check cashers. as I always go. and if they are friendly, be the person that is.

  Response from the owner

  I apologize we did not have any Spanish speaking employees working at the time of your visit. We strive to help every customer regardless of a language barrier and apologize we were unable to do that for you this time. We hope you give us another opportunity in the future to serve you. Have a great day and thank you for your feedback.

• T

  Telson Edwint544
  1

  No good agent or management that was working with me. Just imagine if it was you when she ask a lot questions about my referal if he had another loan with other loan center. Oh let me tell you something you can have as many loan as you can have on your registration. So i am concern about how did i got that low score she was running on my refferal friend but we just got approve by title max. What kind

• D

  Deborah Wasson
  1

  I applied online, spent 15 minutes filling out all the employment info, bank info, references, etc. Then uploaded my ID, car registration, check stub, and also my bank info. Agreed to sign electronically, and at the end it said someone from the 1rst Avenue office would be calling me. I waited 2 1/2 hours, no call, so I called them, very unfriendly, the girl had an attitude and was rude, told me I had to come in with all the info I’d already submitted online, when I asked questions she acted put out. So I told her thanks anyway I’d go somewhere else.

  Response from the owner

  Hi Deborah, we apologize for the delay on having someone call you back. Sometimes the stores get busy with customers and we are unable to respond to online applications immediately but a response is always done within 24 hours. We hope you give us another chance in the future. Have a great day and thank you for your review!

• F

  Frankie Corlo
  1

  I went in to try and get a loan and they had horrible customer service, did not greet me, and they clearly do not care about their customers. While I was in there for the short amount of time 2 people walked in as was told rudely to have a seat . I got approved for the loan but no what I was asking for. So I went Fast auto loan and they are great!! Do not go to this checkmate location or any of them. Very disappointed with their service.

• P

  Paul Seigfreid
  5

  My experience for Registration loans from them was good quick and no hassle, would defiantly use again and recomend.

  Response from the owner

  Thank you for the positive feedback! We look forward to serving you in the future.

• S

  Simon Jackson
  5

  I am very appreciative of the service I get and the assistance. I would have no issue recommending this company for Registration loan...Thank you for your help.

  Response from the owner

  Thank you so much for your positive review!

• K

  Kamatti Fleerwood
  5

  I have had the pleasure of establishing an unexpected unity of commrodery with the Agents here. We've shared loyalty that enhanses with every visit.

  Response from the owner

  Thank you so much for your review! We appreciate you taking the time to write us a review and to personally recognize some of our employees. Have a great day!

• M

  Matty Brannan
  5

  Amazing experience, would recommend to everyone who are looking for Registration loans.

  Response from the owner

  Hi Matty, thank you so much for taking the time to write us such a nice review! We appreciate and value you as our customer! Thank you again!

• P

  Peter Parks
  5

  Great customer service and the approval process was quick and easy.

  Response from the owner

  Thank you so much for taking the time to write us such a great review! We appreciate your business and value you as our customer. Have a great day and thanks again!