Checkmate S Dobson Rd, Mesa

Checkmate Reviews

• M

  Mercedes Benz
  1

  This guy in the morning is VERY rude , he is not doing his job right , and everytime I go to cash my check , he tell me it’s not working !!!! He look black with long hair !!!! I swear to god this guy is making your company lose soooooo much money , also and it looks like he only cash the checks for people when he want to hahahaha very funny dude , everytime I go there I see him sleeping , and I have to keep yelling until he finally come after maybe 30 minutes!!!!!! I mean come on REALLY !!!!!!!! Oh forgot to say ,,, when someone tell him “hi how are you” all he say is “ok” … enjoying having someone like this dude in your company! Idk what to say anymore …

  Response from the owner

  Our Regional Manager would like to personally hear from you to further discuss your experience. Please email us at [email protected]. Thank you!

• S

  Sinoun Stephanie
  1

  The website is very misleading. It states all you need for a registration loan is verifiable income, an ID, an active bank account, and registration. I went in on 10/27/19 and was rejected due to a credit check that I did not agree to nor was informed of. The website did not mention any credit check and the manager did not have the decency to even explain the application process to me. I believe the manager's name was Danielle and she was not friendly at all. In fact, I feel really bad for her because she looked like she did not want to be there at all. Of course, no customer service was provided, she did not explain the application process, nor notify of the credit check, or even greet me with a smile. Don't believe me? Read the other reviews. Would not recommend.

• t

  tom stapley
  1

  I tried to send money Western Union, Daniel was rude, she asked probing questions not required by law and denied my request to send money to a friend. Horrible customer service, I was treated like a second class citizen. Daniel should be fired and walked out of the building immediately. Zero stars for her and her terrible attitude, not even the post office has employees this rude.

  Response from the owner

  As part of our required compliance procedure, we must ask some questions related to any wire transfer send or receive transaction. Please rest assured that we ask similar questions to all of our customers who are performing this type of transaction. Regarding your experience from a customer service standpoint, we have reviewed this interaction with our staff. Our goal is to provide an excellent experience for each and every customer. I have forwarded your concern regarding your experience to the Regional Manager and would invite you to reach out to him directly if you have any additional thoughts on this issue. The Regional Manager can be reached directly at [email protected]. Thank you for bringing your concerns to my attention and we hope to have an opportunity to serve you in the future.

• M

  Marisa Hall
  1

  I have cashed my check here for almost 3 years, now that I have a new job, I have direct deposit. Recently my job accidentally took out money from my check & rein-versed me with a paper check, well of course im going to return to my normal check cashing place. Its always a long wait, because the store is short staffed. Once it was my turn i went up to the window, tore off my check from the pay stub, signed the back of the check and handed the lady my ID. She looked at the check, looked at me and said she couldnt accept the check. She was unable to verify my check with my job. She treated me like a criminal, like my check was STOLEN! I felt disgusted. I went to FRYS & GOT TREATED BETTER!

• N

  Nathan Longoria
  1

  I was just trying to send money to Mexico to family and they racially profiled me like I was a criminal sending money to the cartel. I told her I'm a US Veteran its on my ID why would I be involved in fraud? she said you would be surprised. Then she calls Western Union to confirm what I was telling her was the truth because she thought I was making stuff up. Western Union confirmed to her that you can only pick up money at a limit of 750US dollars in Guasave, Sinaloa. After she confirmed she felt dumb I was telling the truth so she apologized and she still treated us like criminals. She requested all of my families ID's. You guys need to work on your judgement skills because they suck.

  Response from the owner

  Hello, unfortunately for Western Union transactions we are required to ask certain questions in order to complete the transaction. Although, if you felt you were treated unfairly, I would like to invite you to contact the store manager to take care of that issue for you with the teller. Thank you and have a great day!

• J

  Jeff Thomas
  5

  Very fast and we got the Registration Loans on the same day with no hassle. Friendly staff. Gave us more for our vehicle title then other places offered.

  Response from the owner

  Hi Jeff, thank you so much for taking the time to write us a review! Have a great day

• A

  Ashante Williams
  5

  went to the mesa location on broadway and dobson for registration loan. great service. Out of all the ones i been too they accepted my out of state registration. I have been told by others it needs to be registered in the state of arizona . Or I have to flat out own the vehicle which is concidered a title loan. I got more than a fair amount and the interest is not bad. This place has a new repeat customer from here on out.

• B

  Bram Weiser
  5

  Very well engaging services and staff. Taking a Registration loan from them is the easiest way one can find. Will definitely recommend it to others.

  Response from the owner

  Thank you for your review and for being a valued customer of Checkmate!

• P

  Peter Meyers
  5

  People here are usually very helpful and understanding when you have an emergency and need help. They are more friendly then as compared to others stores and registration loans.

• S

  Steven
  5

  Great service . Tianna always helps me when im in . And gets me in n out in a jiffy ! I will continue to come here thanks to her amazing customer service. Thank you!