Chartway Credit Union Cedar Rd, Chesapeake

Chartway Credit Union Reviews

• R

  Ronald Brown
  5

  As a 35 year member I have never been disappointed in the professional service I receive. The staff is always friendly at the Cedar Road branch and very caring! Special shout out to “Jessica P” thanks for all your help

  Response from the owner

  Thank you for your valued membership and this review of our Great Bridge Branch. Our team members like Jessica love being able to help members like you thrive financially. We look forward to serving you again soon!

• D

  Dr. T.
  5

  Great experience getting a car loan. Hailee did a great job: friendly and uncomplicated.

  Response from the owner

  Congrats on the new vehicle! Thank you for your valued membership and this review of our Great Bridge Branch. Our team members love being able to help members like you thrive financially. We look forward to serving you again soon!

• K

  Kelly Callahan
  5

  I have worked with Cindy Hodge (Cedar Rd branch) for over fifteen years. She is my go to person for all my banking needs. Chartway is always busy and I email Cindy with my questions/requests directly. She always gets back with me and when she does I get her undivided attention.

  Response from the owner

  Thank you for your valued membership and this review of our Cedar Road branch. Our team members like Cindy love being able to make a meaningful difference & helping members like you thrive financially. We look forward to serving you again soon!

• C

  Cheryl Parks-Caffee
  5

  My husband and I have been doing business with Chartway since 1986, (before the name change to Chartway) but my parents had been members for years and years. I've dealt with other branches, but the Cedar Road branch, formerly the Great Bridge branch, stands out, in my opinion, far above all others. No matter what time of day, the tellers are always friendly, courteous, and never seem to want to rush you. We are also impressed with the many other services offered by Chartway that we might never have known about had they not been mentioned to us in friendly conversation during a teller transaction. Over the years we have had checking and savings, personal loans, car loans, a credit card, CDs, and we are currently thinking of refinancing our home mortgage loan (also with Chartway!) in order to remodel our house. We couldn't have gotten better rates anywhere and the representatives who service the loans are always competent, friendly and know all of the details regarding the products they offer. We are sorry to learn that one of your most excellent representatives (Ms. J. Puckett) will be moving to another branch in the near future. We will miss her excellent service and cheery smile at Cedar Road, but she is an asset to Chartway at any branch. We wish her the best of luck at her new branch. And thank you, Chartway, for the excellent service you've given us (and continue to give us!) over the past 24 years!

  Response from the owner

  Thank you for your kind words, Cheryl! We're grateful for your loyal membership and appreciate the opportunity to serve you.

• S

  Sharon Monson
  1

  I used to love this branch. I needed to speak with someone about a few transactions necessary for a home purchase. After waiting a while, I was told I should have made the deposit with the teller. Well, I don’t want to make a deposit if I can’t complete the entire process necessary and the teller can’t do that. We have been with this bank for a very long time, have several accounts, auto loan, etc. I felt the woman assisting me was condescending and dismissive. She admitted “liking to find others mistakes” and “liking to always be right”! Go ahead, edit this complaint! The way you treat people is far more important than your self importance. Was also told the funds would be available after 2 days, we called the home office BEFORE we went to the bank and we’re told only a portion of the funds would be available after 2 days, the entire amount (thousands) would take 5-7 days, so we already knew that wasn’t correct. Work on your customer service!

  Response from the owner

  Hi Sharon- Our team would like to reach out to learn more about your experience. If you could please send your contact information to [email protected], we’ll be in touch.

• D

  Darren Wilson
  5

  Never had an issue ever. Amazing friendly. Wouldn't bank anywhere else

  Response from the owner

  Thank you for your valued membership and this review of our Great Bridge Branch. Our team members love being able to help members like you thrive financially. We look forward to serving you again soon!

• M

  Michael Tallmadge
  1

  Charging a 2 percent fee and forcing a join membership on cashing a check that is a personal check from chartway, is not how to get a member. I'll be sticking to Navy Fed, Thank-you for the inconvenience Chartway.

  Response from the owner

  We're sincerely sorry to hear we've been the cause of frustration. We care deeply about those we serve, so we'd like to contact you to learn more. Can you please send an email to [email protected] with your contact information? We'll have a team member call you once we have your phone number. Thank you!

• N

  Nicole Hancock
  3

  Decent branch. Not as up to date as some of the other Chartway locations. There's only one ATM that's in the drive thru; I wish there was also a walk-up ATM like most banks have. The tellers are super nice though and work to keep the lines moving during peak times.

  Response from the owner

  Hi Nicole – We value your membership and appreciate your feedback. We appreciate your patience as we work to modernize all of our branch locations. We're glad to hear you've experienced our new branch design and that our Cedar Rd. team was able to provide you to with a great experience.

• L

  Laurie Andrews
  1

  We have been with Chartway since 1986 - the year we were married. We enjoyed the services the bank offered up until about 10 years ago. EVERYTHING has gone down hill. The tipping point came last Monday when a $2600 transfer to our daughter was duplicated and were on hold for over 45 minutes before speaking to a real person. Now our youngest daughter who is away at school has had her debit card declined twice in the past week. She tried contacting Chartway and after being on hold for 30 minutes that she needed to contact her local location. Uh, just how in the heck is she supposed to do this when she's 6 hours away from home and there are NO PHONE NUMBERS provided ANYWHERE for the local locations. The person giving her this info surely knew this and just wanted her off the phone for the next HIGH VOLUME caller. I am livid because I am now myself on hold ready to unload on whoever is unlucky enough to pick up my call. Our daughter has over $1600 in her account and should NEVER have her charge declined period! Yeah - I HATE CHARTWAY is my new mantra!

  Response from the owner

  Hi Laurie – We're disappointed to hear about your recent experiences with us and apologize to have been the cause of frustration. If you could email your contact information to [email protected], we would greatly appreciate the opportunity to reach out and learn more. We value your membership and appreciate your feedback.

• C

  Casha M
  4

  Handicap parking alongside the building. Manual doors. I was greeted immediately by the tellers, one whom helped me with my banking needs. There were upholstered chairs with arms that I could sit in while I waited. The teller was very friendly and helpful. Because I got there at a slow peak, I was in and out in about 10 minutes. Thanks!