Charles Schwab E Palmetto Park Rd, Boca Raton

Charles Schwab Reviews

• U

  Un Identified
  1

  Extremely rude, condescending & impatient when I expressed I did not understand a brief & cursory explanation regarding a $50K deposit to an existing IRA. I was left to stand in the middle of the lobby while this advisor's client chair was occupied at her desk & while they chatted away about restaurants & going out. Even a bank teller would have shown more respect for a generic $100 deposit transaction than this staff member did. She was abrupt and very rude when I expressed that I did not understand her very brief & terse explanation, & while she insisted on conducting business with me in the middle of the lobby regarding at $50K deposit! I stood in the middle of the lobby while another sat planted at her desk. I am a veteran & USAA moved their investments to Schwab last year, otherwise I would still be with USAA, where they know to treat customers with dignity. Shame on you. This rep knows who she is. Disgusting. If this is Mr. Schwab's idea of customer service, & I believe he would be extremely angry had he witnessed this incident, no thank you, you may keep it. I'll be moving my funds elsewhere where my deposits & investments, and a human being, are respected & valued.

  Response from the owner

  Thanks for your feedback. If you’d like to give us a call at 800-435-4000, we’d like a chance to try and assist with resolving the issues you’ve had with us.

• E

  Elena Samli
  1

  The staff there are one of the rudest people I have ever met who will treat you very badly and very unprofessionally. They do anything to not to do what you ask them of, which is supposed to be their job.

• M

  Matthew Waring
  5

  Free international and domestic atm fees rebated. Great customer service. Very simple investing through brokerage account. They’re a bit cautious with the amount of deposits and withdrawals while they’re getting to know you.

• B

  Blake Peker
  1

  They will not treat you equal if you are not American. Unprofessional, and unethical dishonest people.

• R

  Richard Edwards
  1

  Have you ever seen a bank that limits what you can deposit? It's your money and you want to put it in this bank and they won't let you. Is the world just going completely insane? Don't answer, but just think, what will be be like in 2 years? 5 years? God help us in this once upon a time great country

  Response from the owner

  Hi Richard. Thank you for taking the time to share your experience. If you’d like to give us a call at 800-435-4000, we’d like to understand what happened and try to assist in addressing your concerns.

• B

  Bertug G
  1

  I experienced discrimination by David. Beware of these shady people.

  Response from the owner

  Hi Bertug. We’re sorry to hear this. We’d like the opportunity to address your concerns. Please give us a call at 800-435-4000 or visit Schwab.com/contact or Schwab.com/contactus .

• J

  Joseph S
  1

  Closed my account without a reason, then still made me pay fees to transfer my holdings to a new brokerage.

  Response from the owner

  Hi Joseph. We’re sorry to hear this and would like a chance to try and assist with resolving the issues you have had with us. Please give us a call at 800-435-4000.