Charles Schwab Horsham Rd, Horsham

Charles Schwab Reviews

• J

  John Castaldo
  5

  Not a client of Matt's but came in this afternoon to deposit funds into an index. Very thorough and professional despite being alone in the office. Highly recommend.

• K

  Kenny Branford
  1

  I invested and was told I could not trade until proof of my address was given. I sent proof, did not hear back for several months, and eventually requested my money back. I spent an hour on the phone with a representative who lied to me and told me “your account was automatically frozen for three weeks and a check is due to be sent out tomorrow”. Over two weeks later and no check. I spent 6 hours being transferred from department to department and waiting for calls back. They informed me my account was frozen and the check was never due to be sent. I was told due to the patriot act my energy bills, verification from PennDOT, etc were not enough to verify my address. As a law enforcement member and law abiding citizen (which they knew, and verified prior to my investment) I am offended by their consistent reply of “we need to make sure you’re not a terrorist before we send your money back”. The interesting thing is my address confusion was not a problem when I deposited money with this company, but was a problem when I requested the money back. Dissatisfied .

  Response from the owner

  Hi Kenny. We're sorry to hear this. We’d like an opportunity to address your concerns, please give us a call at 800-435-4000 or visit Schwab.com/contact-us.

• m

  margie
  5

  Brian Cahill is wonderful. Patient, kind, and knowledgeable. I had to be one of the least knowledgeable people he has dealt with, and he worked with me until all my issues were resolved. Highly recommend Brian and this office!!!!!

• A

  Anna W
  1

  By appointment only even to deposit one check. Matt would not help me and was very rude! Never going here again. Horrible customer service. It takes 30 seconds to deposit a check.

  Response from the owner

  Hi Anna. We’re sorry to hear this. For the latest information regarding COVID-19 impacts, please visit Schwab.com/covid-19-updates. For more information on mobile deposits and links to download the app, please visit Schwab.com/mobile.

• R

  Ray Forte
  5

  Everyone is quite pleasant. Be aware, they will accept checks and money orders for deposit, but you cannot bring cash to the branch - they do not process cash deposits. Similar to other CS Branches