Cash Store S Texas 6, Houston

Cash Store Reviews

• S

  Sherry Johnson
  5

  I’ve gotten loans from here a few times and I’ve had a great experience every time! They are all great at the location on hwy 6 & Bissonnet! Cristal especially is SO courteous and knowledgeable of what she’s doing, she makes each visit super pleasant! I advise anyone to frequent this place, it’s great!!

  Response from the owner

  Thank you for your 5-star review, Sherry! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• C

  Charlotte Mitchell
  5

  The staff at this location is kind, professional, attentive, patient and understanding. Probably one of the most cheerful places of business I have ever stepped foot into. Thank you Cristal, Brianna, and Shelly for treating me with respect and dignity knowing that many people are struggling in this time. If you are in need of a loan, go by and see them, they will do everything they can to help. Thank you again beautiful ladies. May you live long and prosper!

  Response from the owner

  Thanks for the wonderful review, Charlotte! We are very happy to hear that our team is doing such a good job taking care of your needs and the needs of other customers. I will reach out to the appropriate members of our team to ensure that they are recognized for their great service. Thanks again for your review and have a great day!

• J

  Jared Jones
  1

  No compassion for anyone's time, I've been up to this store at least 8 times. I was told that my bank was not accepted which was Bank of America by the way so I used my secondary account quit First convenience bank. And was told well the account is good but not enough activity but the BOA account was fine, this company is a joke. I mean at this point I dont feel getting a loan through them is a good move their completely incompetent

  Response from the owner

  Hi Jared. Firstly, thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit(s) with us. We have shared this information with the appropriate members of our management team. Please let us know if you have any questions or need any further assistance.

• B

  Brittany Bentancur
  5

  Niko and Brianna were awesome showed great customer service worked together as a team to help me get approved and greatly appreciate these 2 for their outstanding service!!!!

  Response from the owner

  Thank you for your 5-star review, Brittany! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• M

  Max Oke
  1

  Nothing short of a HORRIBLE experience. Before coming in, I called to check my balance and see if any document was needed before coming in to get another loan. The rep confirmed my balance and said no document would be needed before getting another loan and that I just needed to pay off the first loan. Sounded good, so I went to the store to pay off my loan and told her I would be requesting another loan. She then said they needed another pay stub. I told her that i was told over the phone (BY THIS SAME STORE) that I didn’t need any documents. This rep insisted without giving me any valid explanation . So I was able to find the most recent one I could find on short notice, which was 4-5 weeks ago. She then said it had to be PDF. So I took an extra few mins to find her the PDF version, once I did that, she then says she can’t accept it because it’s not within 30 days. NO EMPATHY WHATSOEVER FROM THE REP AND A COMPLETE WASTE OF MY TIME HAVING TO DRIVE OVER THERE! Please train your reps on being more knowledgeable on what is truly needed from the customers and how to communicate that in a more understandable way so that they are not wasting their time driving up there for no reason!

  Response from the owner

  Thank you for bringing your experience to our attention. Great customer services is our primary goal and we are very disappointed to hear that this was not the case. We have shared this information with the appropriate staff members and we hope that you will remain one of our valued customers. Please let us know if you have any questions or need further assistance.

• J

  Juan Morales
  5

  Thank you! I enjoy coming in to vist my favorite cash store! The hole team is amazing! Especially Brianna!

  Response from the owner

  Thank you for your awesome review Juan! We are very happy to hear that you have had such a great experience at this store. We look forward to seeing you again soon! Thanks again and have a great day.

• L

  LaBranden Smith
  5

  Cristal is one the best workers they have she is always engaged with helping when I come through and

  Response from the owner

  Thank you for your review, LaBranden. We love hearing customer feedback! I will be sure to notify our internal team of your review so Brianna can get the kudos she deserves. Thanks again for doing business with us, we hope you have a great day!

• J

  J M
  5

  Great establishment, great environment. Worker Briana makes borrowing easy and enjoyable.

  Response from the owner

  Thank you for your awesome 5-star review! We believe that great customer service should be the cornerstone of all companies and we are delighted to hear that Briana helped make your experience a great one. I will reach out to our internal team to ensure she is recognized for her great work. Thanks again and have a great day!

• J

  Jody Turner
  5

  Shelly and Brianna are the best they make barrowing money fun.

  Response from the owner

  Thank you for the great review, Jody! We're happy to hear that Shelly and Brianna are doing such a great job at taking care of you and I'll definitely pass this testimonial over to our team so that they get the credit they deserve. Let us know if you need anything else!

• A

  Ana Perez
  5

  staff very helpful very courteous thx cash store you have helped me a lot it wonderful to have helpers

  Response from the owner

  Thank you, Ana, for being a loyal customer.