Cash Store W Sam Houston Pkwy, Houston

Cash Store Reviews

• T

  TheKid _TL
  5

  Leslie Was The Absolute Best, I’m Motrinna Hicks but I’m commenting from my boyfriends google account. Leslie was absolutely great at this location. Process was fast and easy. She made me feel very comfortable and she was extremely professional. This place is Heaven especially if you need fast cash. Thank you so much for your help!!!

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• R

  Rooski Vision
  5

  Helped with down payment for this baby! Simple application Cash Money see Assistant Manager Leslie for great customer service. P.s. you have 3 calendar days to pay off no interest

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• S

  Sara Elizabeth
  5

  Kirian is the BEST. I walked in there stressed from work and other things and she just made it all go away. If I could rate based off of her customer service I’d rate it 10 out of 10 stars. Thank you for everything Kirian the world needs more people like you, god bless you!!!

  Response from the owner

  Thank you for your 5-star review, Sara! We believe that customer service should be a key focus of every company, and we are happy to hear that Kirian helped make your experience a great one. Thanks again for doing business with us and have a great day!

• G

  Golden Butterfly
  1

  Only issues I have with them is, the fact they do NOT disclose everything during the application process. I was NOT made aware that my title may not be there when I come in to pay off the loan. I received the loan in November, it is now January. Still no title, all I get is "this is the process". Had I known the process (and that possibility) I never would have gone thru with the loan. Also I have to pay to get the lien removed from my title, WHENEVER I get it back from them. Account is paid in full, but I don't have my title , and when I call to check. I'm met with the attitude of "oh well it's not my title, so idc. It's not in". Update. So today 1/8/21 they’ve called twice the corporate office that is. Telling me about ya damn balance that I’ve already paid 12/30/20 now nobody knows anything. Typical 🙄 just know I kept receipts and I better get my damn title.

  Response from the owner

  We were very concerned to see your review. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• S

  Sarge 512
  1

  Received a mail offer saying I was Pre screened for a 500 dollar loan. Called into the office and asked exactly what I needed to bring. Got there and they could verify my bank statement even though I logged them in and they are looking at it on the screen. Had to drive in traffic up north came back with supporting documents they asked for, spent another hour there and the guy tells me they couldn't approve. This place and there process is a complete waste of time.

  Response from the owner

  Hi there. We're sorry to hear you did not have a great experience with us. If you have any questions or concerns about your visit with us, please feel free to call us at 1-855-279-2205, and a member of our team will be more than happy to speak with you.

• B

  Beth Morton
  3

  The reason for the three stars is the staff at this location are very helpful and kind. No issues whatsoever with the location itself. The company however could us some help. The approval process is done by a computer so u can be denied because of a simple glich. The lending company cottonwood is unhelpful and they are dishonest about the reason for denail. Each time i talked to someone they give me a different excuse and then say the supervisior is too busy

  Response from the owner

  Hi Beth - we're very concerned about the experience you had with us and would really like the opportunity to address your specific questions. In order to protect the privacy of your personal account, please contact our Customer Service Department directly by calling 1-855-279-2205.

• N

  Neicy B
  1

  I got a loan with cash store and paid it off before my loan was due. Then i referred a friend and was supposed to get the referral fee if they had gotten approved, which they did. But since i didnt have to start paying fees, they said i cant get my referral fee. Which makes no since because i paid them back and im in good standing. That's messed up how i couldn't get my referral fee but they got all their money back from me. Stop playing people and give them what yall promised. Y'all didn't say that when we got approved. Very angry about that.

  Response from the owner

  Hi, Shanice! We apologize for any frustration you have experienced. Please feel free to give us a call at 1-855-279-2205, so we can learn some more about the nature of your experience.

• J

  Jose Guevara
  5

  This place help me out to get a loan to pay my rent the payments were easy to do in it was all thank you to the worker Shelly she was amazing she gave me such an amazing customer service help me out their everything she held me refinance also in now off my loan in arrive ready appreciate her being such a good such a good person

  Response from the owner

  We're so happy we were able to help you, Jose! We love to hear that you had a great experience and hope to see you again!

• J

  Joyce Woodson
  5

  I went to the Cash store off of the beltway and I was dealing with the store manager breanna she was so nice and made the process less stressful she helped me for almost 2 hours trying to get my bankstatement im so thankful for her patience I never experienced that before she deserves a raise are promotion and she was so nice to her staff when they had a question I told her most managers are not like that I hope to continue this relationship with her I will take my business to her

  Response from the owner

  Hi, Joyce! We're so glad we were able to help you! Thanks for coming in, and we look forward to seeing you again :)

• E

  Eric Lander
  4

  Very helpful and polite. In and out process. As long as you understand how loans work you should have no problems.

  Response from the owner

  Thank you for the kind words, Eric.