Cash Store W Tidwell Rd, Houston

Cash Store Reviews

• S

  Sasha N. Mays
  5

  This place is AWESOME!!!! Absolutely wonderful! Michelle was truly helpful every step of the way. She made sure the paperwork we had was fit for the approval process to ensure we got our needs met! We truly appreciate your help! Thank you!

• I

  ISE Cold
  1

  Is getting a loan truly worth it? The employees are wonderful with great customer service. The company itself is terrible. These loan places were created to keep people in bondage. The interest rates are so ridiculously high it makes it difficult for you to pay them off quickly. You will begin drowning in fees. Avoid getting a loan if you can.

  Response from the owner

  Hi there. APR stands for "Annual Percentage Rate" and shows you the rate of interest you would end up paying if your loan was left outstanding (and accruing interest) for an entire year. By paying back your loan on time, as the Cash Store encourages you to do, your loan fees will likely end up being cheaper than the costs of a bounced check, overdraft fees, a missed credit card payment, or a neglected bill.

• N

  Natasha Hill
  5

  Mr. Jorge was very helpful and friendly. Will definitely recommend to anyone. Great customer service

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• J

  Jasmine Knox
  1

  I will be filing an official complaint with this company’s corporate as well as the CFPB due to the dishonesty of this location’s employees and manager. I was lied to about my payment as well as them contacting me. I will not do any further business with this company and would not recommend it to anyone else.

  Response from the owner

  Hi Jasmine, I'm very concerned by your review. We always make it a point to communicate the loan terms and payments as clearly as possible and to carefully go over the conditions for every one of our loans. If possible, could you please give us a call at 1-855-279-2205 to speak with one of our Customer Service Representatives? We take customer service very seriously and would like to find out more about the nature of your experience and what we can do to improve it.

• V

  Victor Mora
  5

  Alejandra was a good representative !! And I'll recommend to talk to her at the cash store anytime !! Thank you very much Alejandra! See you guys soon !

  Response from the owner

  Thank you for the awesome review and shout-out, Victor! I've reached out to the appropriate members of our team to let them know what a great job Alejandra is doing in providing exceptional service. We appreciate the opportunity of doing business with you; and if there's anything else we can do for you, please let us know!

• J

  J B
  2

  When they are open, Doors are locked and they won't let you in if you have hat on your head or sunglasses. So pretty much if you want to get inside you have to take off your glasses, hat etc. I guess it's a bad neighborhood.

• L

  Lea Phillips
  5

  Jorge was very kind and helpful great customer service

  Response from the owner

  Thank you for your 5-star review, Lea! We believe that customer service should be a key focus of every company, and we are happy to hear that Jorge helped make your experience a great one. Thanks again for doing business with us and have a great day!

• s

  sarah johnsn
  1

  I'm wasting gas going over there I have been pre-approved three times but every time I go up there and tell me I don't either have enough I don't have the right dates or something so they are con artists to me because they say one thing but I've wasted guess several times even though they repeatedly tell me I'm approved or I can get something every time I go up to the about everything that I don't have so it's a bunch of Kruk especially that one guy named tomorrow he's one of the worst he's got an attitude and doesn't know how to speak right to people

  Response from the owner

  Sarah, your review is concerning to us, and we apologize for any inconvenience or miscommunication. We have passed this on to the appropriate staff, and would love it if you let us know more about your experience. Whenever possible, please call us at 1-855-279-2205.

• J

  Jazelle Isabella Marin
  5

  Great, very helpful, and understanding. Also willing to work with you. Michelle assisted me and I appreciated her help very much. Thanks so much again Michelle

  Response from the owner

  Hi, Jazelle! Thanks for letting us know how great and helpful Michelle is! We're so glad that she made your visit with us a five star experience!

• R

  Ray Martinez
  5

  Marisol really helped me out today. The staff is very friendly and professional

  Response from the owner

  Thank you for your 5-star review, Ray! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!