Cash Store Hebron Pkwy, Lewisville

Cash Store Reviews

• I

  Ivory
  5

  Jessica was very helpful w/ my process. Her customer service skills are phenomenal. I highly recommend Jessica for your advance needs. Thank you.

  Response from the owner

  Thank you for your 5-star review, Ivory! We believe that customer service should be a key focus of every company, and we are happy to hear that Jessica helped make your experience a great one. Thanks again for doing business with us and have a great day!

• R

  Robbie Lintz
  5

  Joshua the store manager helped me and he was awesome! There is something to be said about good customer service and making a customer actually feel like their not wasting your time. There were new forms implemented in and he explained the new forms in a timely manner getting me in and out. He really just had a great attitude and generally looked like he enjoyed his job... refreshing!

  Response from the owner

  Hi Robbie, thanks for letting us know about your experience with Joshua at our Lewisville location! I'll pass your praise along to the appropriate members of our management team. Enjoy your holiday!

• K

  King Charles
  1

  This has been the worst and most headache experience I’ve ever been through🤬 I’ve been a loyal customer & on time with payments to where they put me further in debt then I already was I WILL NEVER RECOMMEND THIS PLACE THEY WILL TAKE ALL YOUR MONEY . Help you nah they help they self right to your wallet. They over charged me for my first loan then Sent me a check saying I payed to much which probably payed way more, then when u should knew then . Now I’m close to payin off my other one now I owe 600 but you got close to 3000 🗣🗣 DO NOT EVER GO HERE‼️‼️

  Response from the owner

  Thank you for bringing this to our attention, King. If possible, could you please call our Customer Service Department directly at 1-855-279-2205? We would really like the opportunity to address your specific concerns and learn how we can do better.

• C

  Christel Mpiana
  1

  i have the worst experience with cash store i would never go back there to get money again i just barrow 500 from 500 to 1000.00 dollars no one ever told me about the interest was going to be that high the manage there raquel she is so rude i had a payment that was due all ask was if i could skip and pay 2 time the following payment she refuse to that she only told me i can only refinance witch would bring me back to payment number 1 don't know why when i am making my payment on time so i decide to call the corporate office to get some assistance oh boy what a waste of time no help they are just has rude has the manager in the store they never have a manger available to talk to you keep getting voicemail from people like they are going to get back to you they never do i talk to like the whole department still no help jeff,operation gloria rude yelling at me on the phone she don't care about her client just rude living message to some lady by the name of wendy never call back i mean can you imagine i am talking to people in the corporate office that treat people like that but they be first people to call you and tell you your payment is due just rude just sad i am done with this people

  Response from the owner

  Hi Christel - thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are disappointed to hear that has not been the case during your interactions with us. We have shared this information with the appropriate members of our management team. If you have any further questions or need any further assistance, please contact our Customer Service Department directly by calling 1-855-279-2205.

• C

  Collin Ewing
  5

  Great service Alejandra helped me get the cash I needed fast and efficiently and worked extra to help me get my information for the loan they will help and work with you on payments great :)

  Response from the owner

  Thank you for leaving that feedback, Collin! We appreciate you, and we are always ready to help when you're in a pinch.

• S

  Shirly Gilliam
  5

  Very friendly and understanding to helping you get your loan. This is not suppose to be no more than a short term loan, so try to pay on time.

  Response from the owner

  Hi Shirly - thank you so much for the 5-star rating.

• T

  Travis Moore
  5

  Alejandra, vicky, and Michael were all great and made you feel comfortable during a potential hard time .

  Response from the owner

  Thanks, Travis! We appreciate you taking the time to share the positive experience you had with Alejandra, Vicky, and Michael.

• A

  Angel Santana
  5

  britney very professional,kind and help me get the best loan as possible.

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• R

  Ryan Martinez
  5

  Melissa was awsome i asked a million questions and she anwered all of them, very honest thanks Melissa!

  Response from the owner

  Hi Ryan - thank you for the positive feedback. We firmly believe that good customer service should be the cornerstone of every business and we are very pleased to hear that was the case during your visit with Melissa!

• A

  Amber Ortiz
  5

  My friend works there and I have seen how helpful they are to so many people in need. My heart goes out to their customers.