Cambridge Savings Bank Main St, Melrose

Cambridge Savings Bank Reviews

• G

  Gail Taibbi
  1

  I have been a 20 year customer of Melrose Cooperative Bank and been very happy with their service. Since being taken over by Cambridge Savings Bank their customer service has become terrible. After 20 years I am now looking for a new bank! I don’t know who the bald guy is,, but he acts like customers are an inconvenience.

• e

  eh ands
  1

  My account was part of the Melrose Bank acquisition. I am truly DISGUSTED with the POOR SERVICE CSB has provided in the transition. Here is the what I had to deal with in the past month: 1) The account was not set up as a business account. 2) I could not make any deposits on the mobile app ( you systems could not handle any deposits over $5000) 3) The account final got set as a business account but I could not sign in (your system looked me out on first try) 4) Your customer service rep didn't get back to me even though he said he would. 5) When I called back to see when my call was not return as promise, I was told that he could not find my phone number ( great customer service). 6) CSB rep had me reset my password ( I was told that I would not have to but I don't think your folks know what they are talking about) 7) Finally, I was able to log in and to my surprise ALL MY PAYEES were deleted and I was told that I have to reenter them (again, I was told that all my information from pre-merger will be there) All I have to say is ,I need to find another home for my banking where the people that work there know how to handle business accounts.

• J

  Jonathan Ward
  1

  Worst service since Cambridge Savings took over. Barely any bank hours, went back to no walk ins. No extended hours....I mean who can come to the bank 9am to 4pm? Saturday hours but the drive through is not manned by a dedicated person so u have to wait for the INSIDE bank line to clear before they help u. Simply cashing a check during the week in drive thru with NO line can take 20 plus minutes. The drive through ATM is in the SAME flow as the drive through!! No quick ATM visits unless u park and squeeze between cars in line for the window!!! Hate banking here. Customer service is a joke...looks like they are trying to save money and blame COVID for doing so. Good luck getting an inside banking appy on a Saturday. Horrible. Do u like waiting 2 hrs on a Saturday to do banking and when u complain they send u to online banking? They even told me to come mid morning for shorter lines. Thanks

  Response from the owner

  Hi Jonathan, We’re sorry to hear about your experience and want to make it right. We recently made the decision to revert to appointment-only branch hours to ensure the health and safety of our customers and employees. We appreciate your patience during this time and apologize for any delays. As we reach the end of this pandemic, we intend to return to expanded hours of operation, including later and Saturday hours. The drive-up layout remains as it was when we acquired Melrose bank. We acknowledge that the current layout is not ideal and are working on plans to separate the drive-up functionality from the ATM line. We will notify customers as soon as we have a firm timeline for the changes. To minimize wait times, we recommend calling the branch in advance at 781.665.2501 for an appointment.

• T

  The Good Gut Nutrition
  1

  The cover is not the book. I Will not use this bank again!! They cheat you out of your money and call it service. Bad Bad Bad !!!

  Response from the owner

  Good Afternoon, Thank you for taking the time to share your concerns with us. Melrose Bank is always looking for ways to improve our customer experience. We would like to continue this conversation with you, so that we can further understand what the situation was and how we can better address your concerns in the future. Please contact me directly at 781-665-2500. I look forward to hearing from you. Jim O. Sr. Vice President.

• A

  Annette Edwards
  5

  Your not just a number at Melrose Bank Great Customer service.

• M

  Melrose Symphony
  5

  Wonderful institution in Melrose that truly supports the community!