The Savings Bank Main St, Wakefield

The Savings Bank Reviews

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  Melissa Estrella
  5

  Entire staff is very friendly and knowledgable. My family relocated to the area approx 2 yrs ago. Branch manager, Geri, helped us establish accounts and talked extensively with my two school age sons (6 yo and 9 yo) on the importance of education, working hard and saving money. Every now and then, my sons will go with me to the bank to do transactions. They enjoy talking to Geri and also look forward to partaking in her complimentary candy jar. The Savings Bank app is also very easy and convenient to use, especially when depositing checks.

• M

  Maryann Bancroft
  5

  Been banking with The Savings Bank since 1985. Always friendly cashiers. Always knowledgeable and helpful. Unlike other local banks, there is always someone to answer the phone and direct you without being on hold for an extended period of time. Great customer service!

  Response from the owner

  Hi Maryann. Thank you for your kind words. We love hearing that you have been banking with us for so long.

• P

  Pamela Wood
  5

  This has been my bank for many, many years (perhaps over 40), and while I no longer live locally, it remains as my primary bank and is worth the trip to engage with pleasant, knowledgeable bank employees who are ready to meet any and all service needs. While most banking is online now, I continue to come here in person from time to time. Geri was fast, efficient, and most professional in the process of one of my service needs a few years back. Greenwood can get congested; however there is onsite parking and two drive-throughs. Great people, great bank, 5 stars!

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  Fran Demenkow
  5

  Have banked at this bank since moving to Wakefield almost 60 years ago. Have always had great experiences. I especially love online banking. So convenient and fast. It has been especially convenient during these days of the virus when so many places have been closed.

• Y

  You Tube
  1

  Jeff and Mario are a complete joke. Do yourself a favor and seek out other banks and lenders to work with. 0 professionalism and should consider careers as used car salesman. Not organized and do not make you feel as if you are a priority...at all. I've had better customer service at carnivals... Highly recommend staying away.

  Response from the owner

  Eric- Thank you for taking the time to comment. Our customers have come to expect a high standard of service from us, and that is what we endeavor to do in each and every transaction. As your experience with us did not meet your expectations, we would like to discuss how we can help. Please contact us at your convenience at (800) 246-2009 to speak with our President & CEO.

• c

  charlie ragusa
  1

  I wanted to open two checking accounts at the bank, one in my name and one in my personal trust name, for myself. I had to book an appointment. Once there, I was told I could not open an account in my trust name, unless I was willing to pay fees. There is no documentation stating this, just the branch manager. This is illegal. Stay away from this bank. I ended up opening my accounts at PNC Bank.

  Response from the owner

  Dear Charlie - Thank you for letting us know about your experience. We are sorry that we were not able to help you and want to understand further, as we no longer require appointments as we did when our lobbies were closed due to COVID-19, and we set up Basic, no-fee, Checking accounts for trusts. Please call us at 800-246-2009 if you’d like to discuss this in more detail, and we will connect you with our Senior Vice President who overseas our branches. We would like to learn more so that we can improve our communications and service, and we look forward to helping you with your accounts in the future. Thank you.

• C

  Cheri Callanan
  5

  I have been with TSB for over 30 years. Whether it's been checking/savings account, mortgage, or assistance, TSB has been there to help me get through any issue that may occur. The staff at all of the branches are knowledgeable and kind. The loan department works hard to find a loan product that works for me. Keep it up!! Thank you!

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  Lisa Mansour
  5

  I have been banking with The Savings bank since I moved to Wakefield. The service reps are always helpful and go above and beyond to help you with an issue. Very happy to be banking with them

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  Cheryl Marchant
  5

  We have used this bank for over 30 tears. The people are great and promptly take care of all of our banking needs.

• A

  Anthony Valenza
  5

  Excellent customer service! Very willing to obligate and very personable!!! Thank you for all your help!!!!

  Response from the owner

  Thank you for your kind comments Anthony. We love being able to help our customers.