Bridgecrest E Hampton Ave, Mesa

Bridgecrest Reviews

• J

  Jaylah Lee
  1

  They consistently call me to tell me my account is past due after I have already sent them the bank statements with proof that I have paid them. Something is wrong with their computer system, this is the THIRD time this has happened to me. I am very tired pf this car company. I will never lease a car from them again nor will I refer them to anyone.

  Response from the owner

  Thank you for taking the time to leave a review. I am sorry to hear your concerns were not resolved when speaking with Bridgecrest previously and deeply apologize for any frustration this matter may have caused. My department, Customer Relations, is in place to help customers in situations like this. I would to take a deeper look into this payment discrepancy, would you email [email protected] with your full name and account number? Once this information is received I will be in contact with you shortly. Thank you, Erin | Customer Relations

• A

  Amy J Roberts
  5

  Savana was so helpful and sweet! She was able to meet my needs with compassion and kindness. This is certainly not the norm in today's world. Thank you so much for everything!

  Response from the owner

  Hi Amy, I appreciate your feedback. I am pleased to hear that Savana serviced you with compassion and kindness. I will be sure to forward your kind words to her management team so she receives the recognition she deserves! We are always happy to help should you need any assistance in the future. Have a great day! Sincerely, Ashley - Online Customer Service Team

• E

  Era Gonzalez-Urrutia
  5

  Bridgecrest has amazing customer service. Genevieve was able to answer my questions and make my arrangement easily. They are understanding and are able to make my payment processing easy. Thank you again Genevieve!

  Response from the owner

  Hi Era, Thank you for leaving a review. I'm happy to hear that Genevieve was able to provide excellent customer service today! I will be sure to forward your kind words to her management team so that she can be recognized. Please feel free to reach out with any additional questions or concerns. We're always happy to help! Have a great day! Sincerely, Klarissa - Online Customer Service Team

• K

  Ka CTM
  1

  This company is the worst. You are better off buying a car out right. Not only was i sold a new/used car with 4 different sets of tires and incorrect sizes, but the fuses in the car went out the first week the horn worked but didn't work and a week ago I found out the car needed new brakes. On top of paying an 400 plus a month car note. They are lying when they say they will work with you. I will never use this company or drive time again.

  Response from the owner

  Hello, Thank you for taking the time to leave a review. I am sorry to see you are displeased with us. The situation you have described does not meet the standard of service we strive to provide. I sincerely apologize for any frustration this matter may have caused. Our goal is to help individuals find great vehicles that match their needs. To ensure our vehicles meet or exceed national safety standards, each is inspected prior to sale. Please know, my department, Customer Relations, is in place to help in any way we can. Would you be able to send an email ([email protected]) with additional details about this situation? I would like to take a deeper look into your concerns to help turn this around. Please include your account number, full name, and contact information. Once these details are received I will reach out to you directly within 24-48 business hours. Thank you, Erin | Customer Relations

• K

  Karen Cole
  5

  I had a great experience today with Melissa and Caleb.... They both worked with me and I really appreciated everything they did to help me... Great job! !! 😊 satisfied customer

  Response from the owner

  Hi Karen, Thank you for leaving a review today. I'm happy to hear that Caleb and Melissa provided an excellent experience for you! I will pass on your kind words to their management teams so that they can be recognized. Please feel free to reach out with any further questions or concerns. I hope you have a great day! Sincerely, Klarissa - Online Customer Service Team

• T

  Travis Seymour
  5

  I was calling in to make a partial payment it was $100 less than what I was supposed to have paid I totally understand that it won't happen again I was talking to an agent the individual did not allow me to finish my explanation he kept interrupting me I found myself getting almost into an argument with this guy I caught myself he kept on interrupting I said sir can I please talk I said it three times the third time he was not comprehending when I asked him can I finish explaining I then hung up the phone that's not something I do but if I catch myself getting into a heated argument I remove myself from the situation I called back seconds later and spoke with another representative I do believe the name is Crystal she was very pleasant she let me explain and let me get it out and she was very understanding that I really appreciate she deserve 5-stars the first individual I'm not saying he was wrong because it was I who was short on the payment I just wanted to explain to him the best way that I can balance my payment for the month of July he kept interrupting thank you very much you have a pleasant day again I'm not saying the representative was wrong he just wouldn't let me explain

  Response from the owner

  Hi Travis, I appreciate you taking the time to share your review. I’m pleased to hear Crystal was able to assist and provide a 5-star experience! We aim to deliver a high level of service at all times and I’m happy your interaction with Crystal met our expectations. I will be sure to forward your kind words to her management team so she is recognized for her excellent customer service. While I am glad your overall experience has been great, I apologize if not every interaction aligned with our standards. Please know, I will be looking into the situation mentioned to ensure feedback is provided to the appropriate department. Thank you again for sharing your feedback today. I hope you enjoy the rest of your day! Sincerely, Maria – Bridgecrest Customer Relations

• J

  Jayme Roberts
  5

  I needed some help with my account and talked with Melissa via text. She was extremely helpful and quick to reply. 5 stars for her!

  Response from the owner

  Hi Jayme, We truly appreciate you taking the time to leave a review. We aim to provide helpful and professional service at all times and I am glad to hear Melissa upheld our standard. Please do not hesitate to reach back out in the future. Have a wonderful day! Sincerely, Denisse - Online Customer Service Team

• B

  Bobbi James
  1

  If I could give this company no star or negative stars I would. They are the biggest scam show ever I will he contacting the BBB about this company as well. I had a dealership trying to purchase my vehicle pending I cancel my Warrenty etc I was told it would take 10 days... call the next day I'm told 6 weeks. Well I explain this and everyone had THE WORST attitide ever I was on hold for over an hour speaking to supervisors when I asked to speak to another one I got put on hold and o was hung up on! Completly unacceptable! They are inconsistent as all get out! They can't keep anything straight!they lie about everything !DON'T EVER DO BUSINESS WITH DRIVETIME OR THIS JOKE OF A COMPANY. BUYER BEWARE. this will be the biggest mistake you ever make working with drivetime or bridgecrest

  Response from the owner

  Hello Bobbi, Thank you for your feedback. We, at Bridgecrest, appreciate our customers’ opinions as they allow us the opportunity to grow. I’m so sorry to hear you have become dissatisfied with us. We strive to provide excellent customer service at all times, treating each individual professionally and with the utmost respect. The service experience mentioned does not reflect our standards, and I sincerely apologize for any frustration this situation has caused you. At the time of sale, our customers have choice to purchase additional products, including a vehicle service contract, GAP coverage, and a GPS service. These products are completely optional and, if purchased, can be cancelled and refunded at any time. Keep in mind, it typically takes 4-6 weeks to process a refund for the cancellation of these products. I deeply apologize for any confusion you may have experienced or if the proper expectations were not set. Please know, I will be researching this matter further to ensure all internal training opportunities are pursued. Should you have any additional questions regarding this matter, please feel free to contact our Customer Service Department at 800-967-8526. Sincerely, Ashley – Online Customer Service Team

• B

  Brenda Taylor
  1

  I see lots of positive posts, and I can't help but wonder if they are paid to write them. This company is a joke. Literally, I will make a payment on a Tuesday and receive up to 10 calls daily for two days following, with various threats because I haven't made my payment. I had to go thru Bridgecrest to re-establish my credit. It's interesting that they claim to report your payment history to help re-establish. They don't. However, they are very quick to threaten with negative history reporting. I have filed a grievance with our state attorney general's office. Bridgecrest is unethical, and dishonest.

  Response from the owner

  Hello Brenda, Thank you for taking the time to bring your concerns to my attention. We welcome feedback both positive and negative as it enables us to continue improving the service we deliver. I’m truly sorry to hear you are displeased with us. I understand unexpected calls can be frustrating and I apologize for any inconvenience this may have caused. Bridgecrest offers each customer the option to select call window preferences on their cell phone numbers. This feature enables customers to select the best times to be reached during. The preferences can be updated or changed online at www.Bridgecrest.com or by contacting our Customer Service Department at 800-967-8526. Regarding credit reporting, we report our customers’ credit to the three major credit bureau agencies: Experian, Equifax, and Transunion. These reports are submitted at the end of each month. Please know there are certain circumstances that will not allow us to report credit. I would like to take a deeper look into the concerns you mentioned. To best assist, please email [email protected] with your full name and the account number. Once the requested information is received, I or a member of my team will reach out to you directly. I look forward to hearing from you. Sincerely, Erin – Bridgecrest Customer Relations

• L

  La'Tonya Byrd
  1

  Same problems after 3 months. To start,20 minutes after I drove off the lot the check engine light came on. Took it to the nearest repair company associated with drivetime(45 mins away),they kept the vehicle for almost 2 weeks for something that could have been fixed in under 2 hours. Complimentary oil changes a plus,but there's not a company near me that's associated so I've been paying for my own oil changes out of pocket with no reimbursement. Next we have the payment system. Im calling weekly about not being able to setup my online account or call in my payments due to system not being able to find or recognize my account. They always say its a glitch or the problem has been fixed and its not. Problem still very much exists. How about free autopay from checking account? Its not free. I still get charged the $3.95 western union fee. Why? Im not using western union. This is the worst leasing company by far that I've seen,heard or read about. I haven't read a positive review yet. Can't wait to pay this abou I'll probably trade it before then. I don't even want to start speaking about the rude and harassing customer service team(so they call themselves).

  Response from the owner

  Hello La’Tonya, I am truly sorry to hear about your experience. Bridgecrest, and DriveTime, strive to treat each and every customer with the utmost respect, while ensuring a professional and pleasant experience. I deeply apologize that your experience has not met this standard, and for any frustration this matter may have caused. I understand unexpected repairs are never ideal and I am happy to hear your repairs were completed. It is DriveTime’s goal to provide each customer with a great vehicle that meets their needs. Every vehicle is inspected, prior to sale, at a DriveTime inspection center to ensure mechanical and safety standards are met. If any parts fail, they are replaced. With any used vehicle, it is not possible to determine if a future repair will be needed. For this reason, DriveTime offers a 1,500 mile/30day limited warranty with each leased and financed vehicle. On April 5th, 2016, DriveTime’s Loan Servicing Company was renamed Bridgecrest. Although the name has changed, the same great payment options are available for each customer. Bridgecrest offers an array of payment methods allowing every customer to decide what method will work best for them. Please bear in mind, how a payment is processed determines if a fee is assessed. A fee of $3.95 is assessed for payments made over the phone or online with Western Union. However, a no fee option is available online for payments made with routing information. I would like the opportunity to take a deeper look into your concerns regarding payment options. Please email [email protected] with your full name and account number. Once this information is received a member of my team or myself will be in contact with you shortly. Thank you, Erin | Customer Relations