BOK Financial E Hampden Ave, Aurora

BOK Financial Reviews

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  Lisa Bourgeois
  5

  A huge thank you to Jaleesa @ the Hampden location. She provided me with superior customer service, explained everything in detail & knows her stuff! She was extremely helpful & what an awesome personality! Retain this intelligent & amazing woman, her skills are rare nowadays!

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  Fred Mould
  5

  I have been with them since 1986. Originally with First United Bank then Colorado State Bank & Trust then BOK.

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  Frank Scharnell
  3

  I originally posted a negative review for this branch, every review talks about how friendly the branch staff is and they are. My most recent encounter at this branch left me frustrated and looking to drive further to the newer branch for proper services. What the other reviews don't tell you, is when you have a bad experience like I did, the branch manager and their offsite support staff jump in to fix the problem and garner feedback to avoid them in the future. Not just for me personally, but for all of their customers to have a more seamless, stress free banking experience.

  Response from the owner

  Frank, we are committed to providing each and every **customer/guest/patient** with a positive experience and are proud of our track record in offering high-quality service. However, it does seem that we failed to meet your expectations. We apologize for this issue and hope you’ll reach out to 3034002600 if you have any other concerns.

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  Kevin King
  5

  Can't believe the bad reviews. They know my name here, they are friendly, I don't feel like a number like the institution across the street. I have been with this bank since the last two companies (including Colorado State Bank and Trust) as long as they don't sell to one of the bigger banks I am staying with them.

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  Robert Perecko
  1

  They offer notary services, but only if you’re a member. This is the first financial institution I’ve encountered that doesn’t take walk-ins for notary services. They could simply charge a fee.

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  Kevin Lounnivongsa
  1

  We have a business account here. The Tellers at this bank are rude. It’s always a headache to retrieve any money at this location. God forbid if you need change. I once came to pick up cash for my store, Devyn was extremely rude. She handed my cash over to me and I asked for change. She made it apparent that the officer calling it in had to ask for the denominations. So I can retrieve cash but it’s not up to me for the denominations? She gave me change regardless, but her comment was unnecessary if she reluctantly gave me change regardless. I don’t understand why it’s so hard to retrieve money and why it matters on what quantities of the bills you need? They rarely have change. And here I thought they had cash in the big metal door behind them?!? 🤔 Update: Christina, the bank manager wouldn’t let me withdraw money from our company account without the order form today. I went back and forth with her and lost customers while waiting for this money. She later called me back and and I was able to retrieve the withdrawal. I went back to my emails and she had the “authorized order form” since 10:00am. I’m got the money at 2:00pm. Very unprofessional and rude the all the while I’ve been waiting for this money. I need to speak with someone in regards to the matter. She made me feel terrible trying to get our money from our account. I had been driving for 4 hours trying to retrieve money from other stores. Unsympathetic. I’d like the matter to be resolved IMMEDIATELY. If you are a business I strongly urge you not to bank with BOK. There are much better solutions for your business banking needs. Wells Fargo, Chase, U.S. or even Key or Vector. Any bank else.

  Response from the owner

  We're sorry to hear about your negative experience with our services. If you would like to discuss the issue further, please send us an email at [email protected] with your name, phone number and a good time to contact you.

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  K Ortiz
  1

  1 star is too much! Applied for a HELOC, no response to my emails after submitting all requested documentation and requesting status. Then next thing I know, a denial letter in the mail. I used to work in the mortgage business and would never treat my customers this way. I understand being denied as it happens, but no phone call, no email, just a letter in the mail. Before denying someone underwriting would have suggestions on what they can do to actually make the loan get approved, nothing like this was offered. Just completely rude and impersonal. And not to mention, the idiots pulled my credit TWICE!

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  Kimberly Romero
  5

  If you want to bank at a place that is always welcoming. And you can trust. And helpful with your banking needs. You can trust it's at Colorado state in trust banks. I'm a proud client.

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  Dayton Fox
  1

  Use there atm get charged a fee go in side to get change they told me cant do that with no account then they tell me to try walgreens. Last time i check Walgreens is not a bank so i guess banks dont work as banks any more

  Response from the owner

  Hi Dayton, I'm sorry to hear that you were not satisfied with your experience in our banking center. If you would like to discuss the issue further, please send us an email at [email protected] with your name, phone number and a good time to contact you.

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  Luz Flores
  1

  Need to get better costumer service. Lady on the phone is always so rude and they always make me do the most when it should be something very simple. Very unsatisfied, will no longer be banking with them. If I could give it zero stars I would..

  Response from the owner

  We're sorry to hear that you were not satisfied with your experience in our banking center and appreciate you taking the time to let us know. If you're open to speaking with us, please send us an email at [email protected] with your name, phone number and a good time to contact you.