BMO Harris Bank E Moreland Blvd, Waukesha

BMO Harris Bank Reviews

• J

  Joe Klein
  1

  What an awful experience. I'm trying to close an HELOC from my father, who passed away. The local branch says they can't help. They say I need to contact their mortgage department. How is it they can take the paperwork to start the account, but the can't close it? Manager won't return my phone call either. It's bad enough that my family is going through a tough time. We need to jump through all sorts of hoops just to close an account.

  Response from the owner

  Hi, Joe. Please accept our deepest condolences during this difficult time. This is certainly not how we want you to feel about our services. We’d like the opportunity to review the matter for you, and help you. Please email us at [email protected] with your full name phone number, and we’ll arrange for you to be contacted. Thank you for bringing this to our attention. - BMO Digital Care Team

• J

  Judith Peterson
  5

  Great customer care over the past few years at this location. Francisca, Adriana and Luis are amazing to work with. Helpful, happy to serve and quick to respond to questions and situations. I have been extremely pleased with banking here at BMO. These 3 individuals have changed my perspective on what a bank is and what a bank should be for it's customers.

  Response from the owner

  Hi Judith, we really appreciate you taking the time to leave your review, and we are happy to hear that you had a great experience! We will share your feedback with Francisca, Adriana and Luis and their managers. Thank you, BMO Digital Care Team

• K

  Katie Kowalski
  2

  Went to pay my car payment at 4PM on a Thursday and the drive through was closed. The website needs to be updated if your locations are going to be closed. I then drove to Brookfield because the website stated That location would be open until 530. However when I got there the drive-through was also close at the BMO Harris in Brookfield. Because your lobby locations are by appointment it is very important and great customer service to have updated hours on your website. .

  Response from the owner

  Thanks for reaching out to us, Katie. We thank you for your feedback. We are aware that our customers may face different time constraints, and are working to ensure that our branch hours of operation are set at a reasonable time frame to serve all customers accordingly. We will also make sure that our website is updated to reflect the correct hours of operation. Thank you, BMO Digital Care Team

• c

  cizka sada
  5

  We keep growing towards being a better, stronger team with the staff that we have now. Everyday we learn more and more on how to educate customers to make banking that much easier. Such a doing deposits at the ATM or the convenience of mobile deposits. Along with mobile cash at the ATM as well. Having supplies stocked for everyone to have their transactions ready to assist the speed/accuracy of the transactions.Striving to be better each year!

• L

  Lonna Ruhnke
  1

  Very very slow tellers! Almost always sit in line for 10-30 minutes! Last experience was on a Friday... payday for most and they have ONE person working the lobby and drive thru! Sat there for 25 minutes in the drive thru and the line inside was 7 deep! Management of this branch should be ashamed!

• B

  Brandon Lueck
  1

  Absolutely horrible customer service. I sat in line for over 35 minutes to make a simple deposit into my account. If you can help it at all, absolutely avoid this branch. This experience along with many other negative ones with BMO make me wonder why I even have an account with them.

• A

  Aaron Albrecht
  5

  Called in because I thought I was a victim of ID theft and got Luis! He explained everything and even went above and beyond to find a resolution for me. Luis cares a lot about BMO customers and would recommend this brand because of him!

  Response from the owner

  We are pleased to hear that you had a great experience, Reviewer Aaron Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team member Luis. Thank you, BMO Digital Care Team

• C

  Cindy Paukner
  5

  Friendly employees whether you come in, drive thru or call..every one takes the time, and make the effort 2 fix the issue & make certain you understand...plus they have little bowls of "dum-dums"!!

  Response from the owner

  Thanks for letting us know that you had great experiences at this branch, Cindy, and for being a part of the BMO community! Thank you again, BMO Digital Care Team

• O

  Oliver Falcon
  5

  I was there to fix a problem with an account that I tried to opened online and Luis Diego was so nice and helped me with everything. Loved the experience. Thank you

  Response from the owner

  Hi Oliver, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with Luis, and our team from the Waukesha branch. Thank you — BMO Digital Care Team

• M

  M K
  5

  These people bank. They know how to bank and they execute banking procedures with conviction. Real bank at real bank hours. Money.

  Response from the owner

  Thank you so much for your kind words, MK. We really appreciate you taking the time to share your experience with us. Thank you, BMO Digital Care Team