BMO Harris Bank Romeoville

BMO Harris Bank Reviews

• M

  Matt Lesley
  1

  When my account was fraudulently accessed they did the worst "investigation" I have ever experienced! Now they are holding my disability check for extra days rather than releasing it so I can pay for my necessities.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Matt. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• T

  Tommy based
  1

  Got there before they opened. Waited 10 min for a banker to come at 9am to tell me drive-thru only because they didn’t have enough staff. Mind you I had 10K worth of checks in hand. and needed more then 500 limit you can get through drivethrus to run my business. It’s 9:22 am and I’m in the chase lobby up the road opening up account. I’ll return later this week to close my account and pull out my savings. Thanks for the last ten years of service BMO ! -Tom

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Tom. We can certainly understand the importance of being able to efficiently make your transactions at your local branch and would like to learn more, so we can help find a resolution to any remaining issues. If you would like, please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• G

  Gina Mershon
  1

  Tried to close my acct. Horrible customer service. This branch told me 3xs they would call me back and never did when I was receiving someone else's statements. Then when I went in to get a cashiers check they charged a fee. No other bank i have used has charged a fee for a cashiers check as long as you bank there. I did explain that if they charged me a fee I would be closing my account. They didn't care. So as soon as they gave me the cashiers check I asked to closed the acct. They won't close it bc now I have a 'pending transaction bc of the cashiers check. So I removed all $ from the acct and now have to wait to close the acct. Sad that they lost a customer over $10.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Gina. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• H

  Hack3r_Elite
  1

  My account was hijacked, my card was stolen and used for fraud and I got stuck with the $4000 bill! These people even admitted it wasn't me on the security footage but still stuck me with the bill and screwed me financially. Straight crooks.

  Response from the owner

  Hi , thank you for providing us with your rating. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

• J

  Joe Kubal
  5

  Michelle, Maria and one more very nice female teller are just Great. My 87 year old mother was a recent victim of fraud and this romeoville BMO team walked her through what to do to avoid loss$. THANK YOU GALS

  Response from the owner

  Hi Joe, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience where your felt like your mother's money is safe as it should be! We will share your feedback with our team. Thank you, BMO Digital Care Team

• M

  Marvin Bates
  1

  Personal banker needs training. Agonizingly slow. Had to call Customer Service to complete a simple transaction. Took almost 45 minutes.

  Response from the owner

  Hi, Marvin. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our BMO Harris Bank branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team.

• M

  Melissa Huizinga
  5

  Great customer service, and fast drive through lanes. The bankers are always ready to help. Chad and his team care about their clients.

• T

  Tracey Stancik
  1

  To be the most unprofessional Branch around. Waited in the Drive-Thru for 5 minutes and at 9 a.m. still not open so another party went to the door and it says temporarily closed. Ridiculous

  Response from the owner

  Thank you for reaching out to us regarding your recent branch experience, Tracey. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• J

  Joan Mazeika
  3

  Its a great bank but I wish they were at least open on Saturday. I get home after 5 and they're only open M-F 9-5.

• L

  Laura Morales
  1

  Never enough tellers and I can't have a check register because they're on order. Do you not stock them?