BMO Harris Bank W 95th St, Oak Lawn

BMO Harris Bank Reviews

• K

  Kevin Rakestraw
  1

  I was at this location today trying to cash an echeck from my past employer that banks with BMO Harris also. Long story short I tried opening an account with the echeck I was cashing an the bank tellers were able to verify my echeck was legit by calling the employer that sent the check to me, but once the bank teller got confirmation he then went back to his branch manager an explained everything checked out, but the branch manager still denied me to cash the check even with verification was confirmed. Its unfortunate that this bank manager denied me due to a echeck that was very real and not fake. I understand there's a lot fraud and scamming going on, but she did not read the situation well, just quickly decided/judged me that this is suspicious. I will never bank or cash a check with them ever and beware going to this location if your a color person, because the branch manager may think of you in the incorrect way and deny you to open an account or cash a check.

  Response from the owner

  Thank you for bringing this to our attention, Kevin. We're sincerely sorry to learn of the experience you had at our branch, as this certainly doesn't reflect our values and the service we strive to provide to all of our customers. We take this seriously, and would like to know more to further investigate. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• W

  WILLIAM FISCHER
  1

  Over the years Harris has cut back more and more on employees and their service is very bad. Esp. Through drive thru ...one person for lines and the same person services inside and outside customers. Long waits..

  Response from the owner

  Hi, William. We’re sorry to learn of the wait time you’ve recently experienced at our Oak Lawn branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• A

  Amin Khawaled
  1

  I went to put a check in the bank and the lady that helped me was very rude asked for credit card and ID for proof and then told me she has to call the owner the owner was on the phone with me and no one called him she said that I can not get a hold of the owner and handed me the check and said I am unable to help you

  Response from the owner

  Hi, Amin. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Oak Lawn & W. 95th St branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• S

  Sarah Echavarria
  4

  I had a car loan that I used to pay at BMO. It is paid off now. I can't comment on anything else but the service was decent and my dog loved waiting in the drive through. The workers were always happy to see him at the window.

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you had a great experience, Sarah. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

• A

  Anna Rafacz
  1

  Extreamly slow service , you can call they will not answer , on drive threw you can wait 20 min No one cares . They closed branch in Summit , and i think this one should be closed .

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Anna. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• n

  nash simcov
  1

  Very poorly run bank. Unpleasant teller, long wait and general lack of care. Arrived at noon to cash my check and realized only one teller is working serving two drive through and in the bank customers. Lack of personal approach- you are asked to put your debit card in the machine even before they ask you what you wanna do. Wasn’t even offered an envelope to put my money in.God forbid you call that branch to ask questions- nobody is answering phones and calling customer service line is not better.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Nash. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• N

  Nom Tem (Nom)
  1

  Hours on the website and door are wrong! They do NOT open at 9am. After calling another location I was told the Oak Lawn location opens at 9:30AM. VERY POOR CUSTOMER SERVICE! You changed your hours at several locations (at 8am was the company decision as im told) due to the virus, without posting so much as a sign on the front door. So when I call and ask if I need to withdrawl money if your location is closing, I'm told by customer service representative Yaris, that "its a little too extreme." This is our lively hood in your hands. The lack of communication with your customers is unacceptable. While I'm on hold, Yaris answers her phone again and begins to bicker with me regarding the closure, I explain to her that I'll stay on hold for a supervisor, just for her to continue talking over me and explaining why im in the wrong for asking if the location will be closing. Her customer service was absolutely disgraceful. Your company has lost a valuable, loyal customer due to her unprofessionalism.

• M

  M C
  1

  5 people waiting to see a banker; 4chairs in waiting area occupied by one of the families waiting; 3+ tellers and only 1 banker! Horrific! Looks like no one came to work today. Merry Christmas everyone! Take your business elsewhere like online banking .You can wait in the comfort of your own home! No stars here! Its the only way to give a review.

• D

  Dora Guyon
  1

  Bad customer service when it comes to paying for what’s important to this location the WORSE.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• M

  Maria Balcazar
  1

  Poorly managed bank. Phone is never answered, hours on door are never correct, always understaffed, long lines.... ETC. NOT good for business.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Maria. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team