Blue Federal Credit Union - Blue Diamond Center Chestnut Dr, Cheyenne

Blue Federal Credit Union - Blue Diamond Center Reviews

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  Tanya Keller
  5

  Our Leadership class held our training day at the Blue Headquarters last week. We were able to utilize the training rooms on the second level and the main reception on the lower level for our lunch and afternoon session. I can’t say enough great things about the facility, atmosphere and staff. Marielle, John and Michele all greeted us and made sure were were set up appropriately and we proactive the entire day insuring a successful day and great learning environment. Thank you to the Blue team!

  Response from the owner

  Hi Tanya, thank you for taking time to share feedback regarding your experience with Blue Federal Credit Union and our Events staff! We are happy to hear you had a great experience with us, especially regarding your Leadership class! We appreciate your review of Blue Federal Credit Union as we strive to be a life-long champion for our community.

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  Shelbee Baucom
  1

  Been banking with BFCU for going on 6-7 years. Unless it is them calling you and emailing you repeatedly to get you to do a survey on them, don’t try to get a hold of them because they won’t answer the phone when you actually need help. Called every branch in Cheyenne and no one answered.

  Response from the owner

  Dear Shelbee, thank you for sharing this feedback. We have sent this to the manager of the branch you have reviewed, who will address it with their team. We appreciate you taking the time to share your experience so that we can improve and better serve our membership!

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  Mike Dowse
  2

  I walked in to this branch earlier in the day and asked to see someone about opening an account because one of my banks I deal with isn't very accommodating when it comes to customer service, therefore the reason I'm looking to change banks. Ok, sat down right away, talked with a person and got the information I needed. Came back later in the day with money to open an account and all of a sudden I have to make an appointment to open an account. Seriously? That's what I'm trying to get away from, the run around of seeing someone to take care of my banking needs. I guess I will just continue doing my banking where I'm at. I guess it's to big of an inconvenience to provide proper customer service anymore.

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  Sean
  5

  I experienced some negative interactions with Blue customer service over the years. For different reasons, I have been to this branch twice in the last week. Once to deposit money and another for a security issue with my debit card. Both times I worked with Jennifer. She was very helpful as well as friendly. Hopefully this is a sign of positive change moving forward for Blue.

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  Steven Salamacha
  3

  Your branch needs a drop box! I went to the teller machine and found a debit card of someone else still in the machine when trying to do my transaction. Didn’t know what to do with the debit card of the other person, so I dropped it off at the Cheyenne PD.

  Response from the owner

  Dear Steven, thank you for sharing your feedback. We have sent this to the manager of the branch you visited, who will address it with their team. We appreciate you taking the time to share your experience so that we can improve and better serve as your life-long financial champion.