ANB Bank E Pershing Blvd, Cheyenne

ANB Bank Reviews

• H

  Heather Goodwine
  1

  Wish I could give this bank ZERO stars. I accidentally walked away from the ATM at this branch without pulling my card out last night (12/8). When I called to inquire about getting my card back, the manager Allison Nekola informed me that the company that services this ATM does not pull the cards out until "Wednesday." This means that I will have to wait FIVE days until (12/14) to retrieve my card or even confirm that my card is even in there. She also refused to give me the name and number of the company, so I could see if I could call them myself. Consequently, at the end of the conversation I asked to talk to her bosses boss whose name is Patrick Flannery. She also informed me that he is out of the office (of course) until this afternoon. This is terrible customer service. I won't be using this ATM or bank again. I would appreciate a resolution to this problem BEFORE Wednesday, but unfortunately it doesn't appear that it will happen. I guess we will see what Mr. Flannery says this afternoon.

• c

  c pen
  5

  We bank at this branch almost exclusively BECAUSE of the wonderful staff. Allison, Corrine and McKenna always welcome us with a smile and are ready and able to tackle anything our business needs! Not only very nice, they are professional and knowledgeable. If you are looking for smart banking with superior customer service, go here.

• c

  christine deatrich
  5

  I think this bank is awesome. The lady's are nice and know you by name. I have my ATM card in the machine so many times that it's funny. Need to pull that baby out fast. When I'm sick they are always concerned about the welfare of my health. Ladies keep up the good job. Enjoy each time I go to you all that you greet me with a smile and by name.

• J

  Janeth Sanders
  5

  I love my bank Branch. The entire team is responsive and caring. They are ready to resolve issues rapidly and they are super convenient - branches everywhere! This bank is on the move and committed to city and country.

• m

  manonfire WY
  1

  I've been banking with ANB for years, and I've finally had it. I'm sick of my balance changing on me without notice or reason. I'll check my balance at 4 pm and by 9 I have a charge that was supposedly posted at noon. Also, what kind of jackass locks the night deposit box? Yeah, that was me that left the note. I stayed up for 5 hours just to come in at 6 am and find it locked. Thanks for costing me $35 in late fees that you won't remove.

  Response from the owner

  We are sorry to hear of your dissatisfaction. Please give us a call at 866-433-0282 so we can help you with your concerns.

• J

  JM SC
  1

  ANB is the worst of any Wyoming bank, I highly recommend you stay far far away from this bank. If I could give them a 0 I would. Their attitudes towards customers are horrible, zero customer service, and just all around bad attitudes. Policies also stink. Stay far away.

  Response from the owner

  We are passing your comments on to Senior Management. Please contact Kevin Paintner, Regional President, at 307-773-0501.

• j

  justin henderson
  5

  The three girls at this branch (Connie Allison McKenna ) are the only reason I am still with this bank. They have really worked hard for me and I love the job they do. Would not go anywhere else

• M

  Michael Ware
  5

  ANB bank always sets itself apart because of their extremely friendly people. Especially Corrine.

• P

  Patti Arnold
  1

  I have never dealt with a "bank" that has no money in their atm for 3 days,other banks i have dealt with fill their own atms....its 1230pm on a wednesday and no money still,never again

  Response from the owner

  We are sorry to hear of your frustration. After seeing your post, we would note that this ATM did not run low or out of cash this week. The ATM was serviced yesterday and perhaps the few minutes of servicing time overlapped with the time you were trying to access it. Again, we are sorry for the inconvenience. Please call 307-773-0528 if you would like to discuss further.