Blackhawk Community Credit Union E Milwaukee St, Janesville

Blackhawk Community Credit Union Reviews

• E

  Ethan Middleton (Middleton Made . com)
  5

  Through a few weeks of unreturned phonecalls by another branch and other companies less than enthusiastic about helping my wife and I roll over our 401k, we were able to be directed to Beth (Milwaukee street). She has been the single most helpful person I've dealt with in regards to banking. She is prompt, to the point, and very friendly. When we finally met in person she treated me with a big smile and made me feel very welcome. I'm very grateful she is our rep and hope to continue to work with her for many years. If you see this, thank you again Beth!

  Response from the owner

  Thank you Ethan! We will pass along to Beth! We are so glad she took such good care of you. Thanks for being a member.

• T

  Timothy Rodden
  5

  We’ve been members of BHCCU for 15 years and we have enjoyed the experience. After leaving a nation wide big bank the customer service at Blackhawk is 1000% better than anything we’d previously experienced.

• T

  Taylor Langan
  1

  I've had an account here for the last 22 years without any luck of having a positive experience. Between opening my first savings account when I was 9 to the last 4 months that I've spent trying to replace a damaged debit card, there have been nothing but issues with every level of the organization. I haven't had these problems with any of my other banks and will be working to close my accounts. I highly recommend you shop for somewhere more professional and organized to store your finances.

  Response from the owner

  Hi Taylor. We are so sorry to hear you have not had positive experiences with us. Our Director of Member Services will be reaching out to you to see how we can help make it better.

• T

  Tom Mertins
  5

  Been with them for over 38 years. Only one little ops that was taken care of with one quick phone call. Very nice staff also! I don't think you could find better!

• L

  Lindsay Fanning
  5

  After having a very bad experience with a different credit union, Sydney at BHCCU on Milwaukee St. was able to help me. She answered all of my questions and really took care of me. Great customer service when refinancing my car!

  Response from the owner

  Thank you Lindsay! We are so happy to hear you had a great experience with Sydney. We love to hear this. We will be sure to share with her. Have a Happy Thanksgiving!

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  Todd Herr
  5

  Vickie Crawford is one of the nicest people I've ever dealt with she took care of all my loan needs and goes above and beyond to make sure your happy I will surely tell all my friends I highly recommend bccu

  Response from the owner

  Thank you Todd! We are so glad you have had such a wonderful experience. We will be sure to pass your appreciation along to Vicki and the team at Milwaukee St. Thank you for being a member!

• J

  Jo S “Jo”
  1

  I can't stand the Blackhawk Credit Union. I went in today 3/28/2018 to close my savings account with BHCU. I kept getting letters in the mail that my savings account was still open, but I have not lived in the area for 4 years. I decided it was time to close my account. I went in to BHCU on East Milwaukee, and told the teller about how I needed to close my savings account. Upon looking up my account she said I had prior charges from 4 years ago that were a total of $120 dollars. I said, how could that be? I receive a bank statement about my savings account every month and these charges were never stated? She thought that was odd and brought her manager up and he told me there was nothing they could do. I said, how come I never heard of this, I changed my address right before I moved? The supervisor said that sometimes they don't send financially sensitive mail, and I said well why didn't you call for four years? he stated that there wasn't a person who makes calls about fees like this. I said how is a customer supposed to know this information if you never tell the customer and your supervisor had nothing to say. This bank is trash, I've never heard of any bank not calling about fees or letting a person know they owe money for four years. SHAME ON YOU. As of April 24th 2018 you have no reached out to me which is a COMPLETE FAILURE on your part as a bank you have not treated me as a customer but a joke. Don’t comment saying someone will reach out when they haven’t. All around fail. As of 12/13/18 you have still not reached out to me! I have called multiple times!!!!

  Response from the owner

  Hi JoHanna, I am very sorry to hear you had a disappointing experience. Our Director of Member Experience will be reaching out to you shortly.

• C

  C. N.
  5

  I have been going to this location for over 20 years and have always and a pretty pleasant experience. I am sad that Monica Wellen no longer works there as I believe she retired? She was always my go to lady for any loan or advise related things I needed. I haven't returned since she left which is a bit sad.

  Response from the owner

  Hello! We love Monica too :) She was always fantastic with our members and we're glad to hear that you loved interacting with her as much as we did. Thank you for your kind review!

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  TheGriffDoomination
  5

  Friendly staff and great to work with. Lobby is always clean and they get you in and out very timely. Heavy traffic peak time with customers may delay as expected.

  Response from the owner

  Hello! Thank you so much for your review. We always strive to ensure prompt and courteous service and we're happy to hear that our Milwaukee Street branch is delivering on that promise.

• A

  Alexander Supertramp
  4

  Many locations in southern Wisconsin. Exceptional community credit union with clean architecturally pleasing buildings. Lots of well trained staff

  Response from the owner

  Hello Alexander! Thank you so much for your membership and for your kind review. We are so happy to hear that you think our buildings are beautiful :) and that our staff exceeds your expectations.