FIRST COMMUNITY CREDIT UNION N Pontiac Dr, Janesville

FIRST COMMUNITY CREDIT UNION Reviews

• M

  M B
  5

  The Janesville branch is amazing. The staff are friendly and helpful and make my banking super easy. Great rates for loans, very easy to work with and great at answering questions.

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  Tom Nesler
  5

  The Janesville branch of FCCu is a great place to do business. Friendly tellers. Helpful associates. Great programs and good interest rates. They are great examples of what credit unions in general offer to people.

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  Mariah Rose
  1

  Employee by the name of Stephanie, rude and unhelpful! Never had a bad experience until today. Should really hire people who care to help others.

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  russell saari
  1

  I have had nothing but issues so far with First Community Credit Union from the start of this loan. I would give them a zero if I could. I can't wait until this loan is paid off they will never get an ounce of my business. The website is archaic for such a serious thing and the service is terrible. I called one of the numbers and went to an outsourced company and they had no idea how to answer my question and had to transfer me to the bank anyways. When I did get through finally the employee I was transferred to was rude/angry and could not hear me. I had to call back on 2 phones and basically yell into it while at my desk at work. Overall furious with the service.

  Response from the owner

  Russell, Thank you for bringing this to our attention and we're sorry you had a unfavorable experience and that we fell short of your expectations. Your online inquiry through our website has been received and we hope to speak with you soon. We strive to have the best experiences every single time with our members and we hope to be able to help resolve this as quickly as possible. If for any reason you wish to speak to someone sooner, please feel free to call us at (800) 828-5923. Thank you, FirstCCU Team

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  Alissa Audry
  1

  The worst customer service. Every time I call there which isn't often, it's always a snotty, condescending employee. There are hundreds of banks in the area, the only thing that sets them apart is good customer service, but I guess no one told them that. I've been banking with them for 5 years, and the only thing keeping me there is because I don't want to go through the hassle of changing my direct deposit, and all my auto pays, but I'm done this time. Long story short, don't bank here!

  Response from the owner

  Alissa, We're sorry to hear that you had a bad experience and we would appreciate an opportunity to discuss any specific issues you have in further detail. Please feel free to contact Ryan Miller, Executive Vice President of Operations at (608) 362-9077. Thank you, FirstCCU Team

• K

  Kristi Karnopp
  5

  I have had an account with FirstCCU for a few years now. When I am not sure of an transaction, I get the answers I need. The VISA company FirstCCU uses call me when transactions could be fraudulent or questionable. I love that feature through the bank.

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  Jessica LaRosa
  5

  Absolutely love this bank, they are so friendly and helpful. Wouldn’t bank anywhere else!

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  Raven Dunn
  1

  This place needs better customer service. I cant wait to refinance in hopes to not have to go here. Says open till 6p so I thought I would have time after work. However the lobby was closed. This is the first time I have gotten off late so I tried going through the drive thru to make a loan payment. Pulling up to the window I got no greeting no smile.... i asked if i could do a payment for loan she said no there not able to do it. I said oh ok you guys should put it on the site.... she rolled her eyes at me. Shanelle is by far the worst here. If you guys want great customer service you should call me after letting her go!

  Response from the owner

  Raven, Thank you for bringing this to our attention and we're sorry that we fell short of your expectations. We had trouble contacting you directly in regards to your review to discuss these issues that need to be addressed. We strive to have the best experiences every single time with our members so if you could call us directly and ask for Chad Perkins, Branch Manager at (608) 758-4530, we would appreciate it greatly. Thank you, FirstCCU Team

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  Aimee Bierman
  5

  If you want a friendly, small-town feel credit union - FCCU is the place to be!

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  Joseph Martin
  1

  I had a broken leg and was on crutches with snow and ice on the ground back in March. I pulled up to the drive up window for a transaction (I belong to two credit unions which I can do transactions for both at First Community). That time I was doing business for the out of town one and the person at the window argued with me about having to come inside to do the transactions with the snow and ice with no reguard for my personal safety. When you do go inside no one knows you! They are all to busy talking among themselves to even acknowledge you by saying hello! My wife uses ONB in Janesville and I go in once in a while for her. They always address you and make you feel welcome. Once my loan is paid off I'll be closing my account and looking for a bank that has true customer service.

  Response from the owner

  Joseph, We're sorry to hear that you had a bad experience and we would appreciate an opportunity to discuss any specific issues you have in further detail. Please feel free to contact Ryan Miller, Executive Vice President of Operations at (608) 362-9077. Thank you, FirstCCU Team