Summit Credit Union Kennedy Rd, Janesville

Summit Credit Union Reviews

• P

  Patricia D
  1

  I’m moving my money out of here! Susie in the Wire Transfer department treated me like a child who can’t make her own decisions as to how to spend MY money. Absolutely unacceptable meddling in my business decisions on your part Summit. We’ve been customers for many years but the fact that one person can have the ultimate say in a decision that is mine to make is bull! This is enough to move all my accounts and loans out of there.

• A

  Amy Leigh
  5

  After leaving the credit union I’d been at for over thirty years, it’s refreshing to have such a positive experience with the people at Summit Credit Union in Janesville! They are completely professional, friendly and courteous. The best choice I could have made!

  Response from the owner

  Amy, we’re thrilled you had a great experience at Summit – thanks for letting us know! We work hard to deliver great member service and we’re glad we met your expectations.

• S

  Sara Yager
  1

  I would give zero stars if I could. I use to love this credit union. Now I am closing all accounts and moving to a different one. No one at the Janesville branch wants to work. They only want you to use the teller machines even though there are people in the building. Also called to make an appointment to refinance my mortgage and was told they don’t and won’t take appointments after 3 pm. The lady I spoke to on the phone was rude and unhelpful. How do they expect people to pay their bills if they have to take work off to meet with them. They don’t care about their members anymore.

  Response from the owner

  Sara, we’re disappointed to hear about your experience. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. The branch manager is reaching out to you to discuss your experience.

• D

  Dalton Crandell
  1

  Notorious for double charging when you pay by card...

  Response from the owner

  Dalton, thank you for letting us know about your frustrating experience. We really appreciate you bringing this to our attention. The branch manager is reaching out to you to discuss your experience.

• I

  Isaiah Warne
  5

  Summit Credit Union is by far the best Credit Union I've dealt with hands down. Great rates and great people, in and out quickly, great service.

  Response from the owner

  Izayah, we’re thrilled you had a great experience at Summit – thanks for letting us know! We work hard to deliver great member service and we’re glad we met your expectations.

• R

  Ron Olson
  1

  I was given a number to contact a Zee whom was to help me with a loan for my business. When calling and or texting he did not reply. When he finally did he was unhelpful and rude. I will now be looking for a different financial institution to handle my business. Their loss. Zee should learn some communication skills, customer service skills and a lesson on being polite as opposed to rude.

• C

  Casey Wahlers
  1

  I waited over 40 min to deposit a check. You need to get automated deposit machines. Instead of video tellers.. takes WAY to long..

  Response from the owner

  Casey, thank you for letting us know about your frustrating experience. Your feedback helps us know where we need to improve, and we really appreciate you bringing this to our attention.

• S

  Sabrina Walser
  1

  I tried the virtual teller machines twice and have had the same problem with them. The problem is I can't get any service to make a deposit. I follow the directions to touch the screen for a virtual teller and no one every responds. Both visits I spent over 15 minutes waiting for a teller with message on the screen saying sorry no one available please wait. 15 minutes passes no response,then machine times out and you have to start again. I have tried two different times of day and same result.

  Response from the owner

  Sabrina, we’re disappointed to hear about your experience. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. The branch manager is reaching out to you to discuss your experience.

• J

  Joseph Rogers
  1

  Due to the video teller machine, felt as though Im not valued as a customer, so I decided to switch my accounts to another institution.

  Response from the owner

  We're sorry to hear this, Joseph.

• A

  Alison Marlin
  1

  Horrible experience depositing a check and cash today. Employee forced me to use a machine while there were two employees available to help me in person. The machine couldnt take my cash, so I had to eventually get them to help me after trying to work with virtual teller. Ridiculous. After I left, they told a man to 'have a seat' and chose to help him in person. The reason I entered the bank instead of the drive thru was to get help from a real person.

  Response from the owner

  We’re disappointed to hear about your experience, Alison. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. Can you please call 800-236-5560 x5998 to talk with our branch manager, Cory.