Big Country Title S 14th St, Abilene

Big Country Title Reviews

• M

  Matt Fields
  5

  Closed with Big Country Title in May of 2022. The team consisting of Amanda, Heidi, Troy and Jennifer were extremely communicative! Could not have asked for most responsive people. From the beginning to the end, they held my hand to make sure I understood all the documents I was signing! I will definitely be using them again! Highly Recommend

  Response from the owner

  Matt, thank you for this wonderful 5-star review and recommendation. Our team is committed to providing quality, knowledgeable service for our customers. We are so glad to hear that we could make this entire process run smoothly and as efficient as possible for you from the very beginning. We look forward to working with you again in the future!

• D

  Denise McCarty
  1

  Absolutely horrible experience. The team we worked with were deceitful and not transparent about the what was required and what needed to be done on my part. I had to send my mother's death certificate to them twice because the team we worked with, misplaced it the first time. There was a 5 week delay and we were only able to close due to the work I did on my part. If we were waiting on them to complete the required work, we would still be waiting. I will not recommend this title company to anyone

  Response from the owner

  Denise, we are disheartened to read about your experience with us. We are devoted to providing our clients with professional and reliable service. We believe some context was left out regarding your situation, but we can assure you that this feedback will not go unheard. Please feel free to reach out to us directly to further discuss these concerns.

• P

  Patty Strawn
  2

  Very unprofessional group of rookies-we had a 5 week delay on our closing due to a judgement that had not being investigated enough by BCT for them to see it had been settled years ago. They told us they had contacted a law firm we needed to settle something, but when we called the law firm they said no such phone call had been made. I had to ride and nag them to get any kind of email response-they would not return phone calls or emails for days. Save yourself time and money/use someone else for your title needs

  Response from the owner

  Patty, thank you for taking the time to leave us a review. We are disheartened to hear about your experience with us, as we always strive to provide attentive and efficient service for all of our clients. We can assure you that these concerns will not go unaddressed and we hope that you will reconsider us in the future.

• J

  Jessica Mabe
  5

  They were very communicative with me, as a buyer, & I appreciated their transparency & the time they took explaining the process to me, as a first time home buyer, in Texas!

  Response from the owner

  Welcome to Texas, Jessica! Thank you for offering a great, 5-star review. It was a pleasure to work with you!

• S

  Sylvia McMillan
  5

  Always a pleasure working with the team at Big Country Title. They will get the file closed with a smile!

  Response from the owner

  Sylvia, thanks for the great review. We always enjoy working with you!

• C

  Claudia C
  5

  Sarah and the rest of the staff are very sweet and accommodating! Sarah waited for us to arrive, which was very close (within 3 minutes) to notirize a document that we needed. She was very understanding!

  Response from the owner

  Thanks for the five stars, Claudia! We appreciate your kind remarks.

• A

  Adam Gilbreath
  1

  6 weeks ago I signed a sales contract with a buyer for a very small piece of property that I own. The buyer is purchasing title insurance through BCT. They found some issues with the property, so I have a lot of questions and need information so that these issues can be resolved. For the last 5 1/2 weeks, my Mother, who is handling this for me at my request due to time constraints, has called and emailed the underwriter of the title policy repeatedly in an attempt to have our questions answered. Her calls have not been returned and the only email responses that she's gotten consists of the underwriter saying how busy she is with large closings and she'll review the questions and get back to her, which she has not done. We are stuck in limbo until we get our questions answered, yet for FIVE + weeks we've been completely ignored. I'm not aware of any company that could get away with this kind of unprofessionalism, disrespect, and dishonesty and still retain any customers. If I were to ignore a customer, regardless of how busy I am, I would be fired, and rightfully so. Clearly, this underwriter needs a lesson in professionalism. Should I ever have the need to purchase title insurance, it will not be through BCT.

  Response from the owner

  Adam, we are disheartened to read this review, as we strive to provide the best services to all of our customers. We will be looking into this so an experience like yours does not happen again. The further discuss this matter, please reach out to us.

• J

  Joseph Dittman
  5

  I believe that the ceo truly cares about his clients.

  Response from the owner

  We're grateful for the 5-stars, Joseph. We truly care about all of our customers, and we are thrilled this dedication shows.

• C

  Christina Davis
  5

  My husband and I had closed on properties with other closing companies in Abilene until we found Nathan and Big Country Title. Hands down they are the best in the Big Country. Their entire staff was knowledgeable, friendly, always in touch, and went above and beyond during the buying process. We wouldn’t recommend anyone besides Big Country Title. First class group. Thanks, y’all!

  Response from the owner

  Christina, thank you for your review and recommendation! It's been a pleasure working with you, and your kind remarks are appreciated by all of us.

• S

  Shana Morrow
  5

  Great workers. Helpful, friendly, and quick service. Highly recommend. Two thumbs up.

  Response from the owner

  Thanks for the great review and recommendation, Shana!