Best Reward Federal Credit Union (Brook Park Branch) Smith Rd, Brook Park

Best Reward Federal Credit Union (Brook Park Branch) Reviews

• J

  Jakob Kelly
  1

  I recently wanted to open a new account. When I went up there , I filled out an application, and gave them $5 to open the account. The workers told me I would be contacted in the near future if I was approved. About a week went by, I heard nothing at all. When I called their location, they were kind of rude, said everything was taken care of when I was up there previously. Well clearly it wasn’t. I didn’t know if an account was opened, or if it was, what my account number was, or if I was getting a debit card, if I had online access , or anything at all. The fact that this credit union was being dishonest before I even started doing business with them, makes me not want to keep the account that I still have no information on at all.

  Response from the owner

  Jakob, thank you for taking the time to leave this feedback. We are very sorry to hear about your experience opening an account at Best Reward. We do want to hear more about your experience so we can identify what happened and determine what we can do differently in the future. At your convenience, please contact Judi at (440) 232-9540. Judi has all the details of your account and is expecting your call.

• T

  Tee Dolla
  1

  Always rude. Every single time that I’ve been here they are all always rude. If you don’t like your job get another one. I’ve been coming here for years and the customer service is always poor. Won’t be back.

  Response from the owner

  Tee, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and want to hear more so we can address the issue. At your convenience, please contact Judi at (440) 232-9540. She is expecting your call and looks forward to speaking with you.

• C

  Crystal D
  1

  Worst bank ever. Withdrawal limits are unbelievably low and you have to wait a full 24hrs in order to withdrawal again. Apparently there is a 2yr expiration date on ATM cards (not explained upon signing up) and a restriction is placed on your account until the new card is snail mailed and activated. Nothing can be achieved online so if you so happen to be out of state and need funds and/or action to your account be prepared every time to have to mail in the appropriate paperwork without a prestamped envelope. Moving my funds to a different bank asap

  Response from the owner

  Thank you for taking the time to share your experience. Daily withdrawl limits are put in place to protect our members in the event of theft or fraud. Should you ever need a higher amount for a trip or other instance just let us know ahead of time so we can work with you and make a note on your account. Currently our Debit Cards do expire every 2 years, however we mail members replacement cards well before the expiration date and don't place restrictions on the card in use during this time. We would like to hear more about your specific experience so we can address your concerns and serve you better. We invite you to call (440) 232-9540 at your convenience.

• R

  Roger East
  5

  love the credit union. convenient hours for a 3rd shiftier opening early on Fridays. Friendly personal for a bank. Don't like the $3000 a day limit withdraw have to plan ahead if needing a bigger withdraw.

  Response from the owner

  Thank you for being a valued member of Best Reward Credit Union. While we do have daily limits in place on withdraws, point of sale, and person to person transfers, these limits are for your protection. Should you ever need a higher amount just get in touch with your local branch and we will be happy to work with you.

• S

  Sally Mae
  1

  Called and got two different people that answered the phone. Both very rude. I had a simple question and the arrogance from them both was not acceptable. Hopefully a branch manager will review this comment and take care of this. Makes me think twice About where I should keep my money.

  Response from the owner

  Sally, thank you for taking the time to comment on your recent experience. We would like to hear more details surrounding your interactions with Best Reward so we can properly address your concerns. At your earliest convenience, please contact Judi at 440-232-9540. She is looking forward to speaking with you.

• C

  Chuck D
  1

  Terrible customer service, I want to leave & go to another bank

  Response from the owner

  Chuck, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and want to hear more so we can identify what happened and determine what we can do differently in the future. At your convenience, please contact Judi at (440) 232-9540. She is expecting your call and looks forward to speaking with you.

• T

  Terryjane Ann Duszik
  2

  There constantly loosing my money ive had to complain many times. There not nice people and they dont protect ur money

• S

  Scott Shilling
  5

  Great customer service.I really like the Christmas Club it offers. Makes it so nice and easy to save money for Christmas.