BECU credit union Newcastle Commons Dr, Newcastle

BECU credit union Reviews

• S

  Sean Van Norman
  1

  Blame this on the branch but it is a BECU issue. The processes they have when changing your name, depositing a check are in some circumstances ridiculous. I had a check I deposited last month and went through a process. This month, new process. They said "Last time they did it wrong' but no one will tell me the documented process ... all random. BECU do you know how to run a bank?

  Response from the owner

  Hi Sean, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• E

  Erika Herrera
  5

  I’m so happy I decided to go here! This is the best customer service I’ve ever received at any bank. I had an appointment with Angel today, that I was very nervous about going into due to my credit history. He was extremely helpful and accommodating as I don’t have much credit established. He helped me set up a checking account and when looking into options for a credit card, made me feel so comfortable and comfortable the whole time while thinking about it. I didn’t feel pressured at any point or forced to make a decision. Now I know why so many people vouch and stand behind BECU. Never going anywhere else again. This was such a great experience and Angel knows his stuff. Choose BECU because they choose to help you rather than to sell you.

  Response from the owner

  Thank you so much for the kind words, Erika! We're so happy that your visit at our branch went so well. We are happy to continue to strive to bring our members the best value and service with complete trust. Thank you for being a member!

• V

  Vince Cacanindin
  1

  Poor attention to detail of both service rep and me. I went there to get an updated debit card - it expired 01/20. He asked me a few questions and gave me a new card. I failed to check the expiration on the card - it was still 01/20.

  Response from the owner

  Hi Vince, we apologize that you had a less-than-ideal experience. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, and a good phone number. Thank you

• T

  T L (T.L.)
  1

  A group of unprofessional bank personal, making people running around to get the paperwork that was not listed on the loans application. Spent 2 hours waiting to find out they can't approve the pre-approval amount. They have a funny system to appraise boat value.

  Response from the owner

  Hello TL. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• h

  hyon bahk
  2

  Called to talk to a representative and got hung up again and again after 30 minutes. How frustrating

  Response from the owner

  Hi, Hyon, we are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.