Bank of Blue Valley Riley St, Overland Park

Bank of Blue Valley Reviews

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  EvaX Yt
  1

  They "misplaced" a car payment I sent them, and the first I heard of it, they had contacted my brother. No one co-signed the loan, I never understood why they went after him (they eventually found the payment). Also, they treated people involved in the Toon Shop closure very poorly. Wish I could give them zero stars.

  Response from the owner

  Hello, EvaX. I am very sorry for the experience you had with our bank! Please know that I have shared your review with your bank. I also want to thank you for sharing your experience because it allows us to revisit and improve our processes and customer experience. -Paul M.

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  Emily Greene
  1

  Disappointing. They lost my payment and then refused to call me back after I was patient and kind about the issue

  Response from the owner

  Hello, Emily. I am very sorry for the experience you had with our bank! We would like to learn more about what happened so we can improve our customer service and processes. Please reach out to our Customer Service team so that we can address your concern. We’d love to help!

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  Carol Huddleston
  3

  Bank of Blue Valley was totally great until their acquisition. The ATMs were great until the acquisition. After this they offered ATMs in Target etc. You had to go into a store no convenient drive throughs...no reciprocal banks. The bank was always open when other banks were closed, drive through was always opened late. I lost my debit card, bank was closed couldn't get any help until Monday. I'm sad that Bank BV is now the same as every other bank..They are no longer unique.

  Response from the owner

  Hello. I am very sorry for the experience you had with our bank! Please know that I will share your review with our leadership team so that they are aware and can address this. Again, I want to apologize on behalf of the bank. I also want to thank you for sharing your experience because it allows us to revisit and improve our processes and customer experience. -Felicia T.

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  Walter Fink
  5

  So far, I've been treated properly, with no issues.

  Response from the owner

  Hi Walter - Thank you for sharing your experience with us. Always a pleasure to be of service to you!

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  Paula German
  5

  I requested a personal document from customer service. Melissa in customer service handled my call in Iowa and Ryan locally sent me my document within the hour. Every time I interact with BOBV it is always positive. I feel very rest assured knowing my financial security is in their hands. They are professional and very courteous. I 100% recommend this bank.

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  Stephanie F.
  1

  I had a car loan through Bank of BV. I payed it off and was told that I would receive email confirmation and electronic title. However, I never received either. I have tried to call multiple times and they keep telling me my loan counselor will be in touch with me soon. I have yet to be contacted by said loan counselor. I will never be doing business here again and will not recommend.

  Response from the owner

  Hello, Stephanie. We are sorry you have not received your requested documents yet! We have escalated this issue and one of our team members will be in touch shortly to resolve this matter. We appreciate your business. - Kyle M.

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  DMP LM
  1

  One of the worst banking experiences I’ve ever had to endure. Brandon Brown is literally the worst banker I’ve ever had the displeasure to do business with. He would not return calls, he would not return emails, he just isn’t interested in you. If you own a business, STAY AWAY!! The worst bank in the KC metro area. I repeat: BRANDON BROWN IS THE WORST BANKER IN THE KC METRO AREA!!

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  Terrance Stroud
  1

  Seems like every time I deal with these guys it's a long unnecessary process, I'm always disappointed, to just cash a check could take as long as 10 min, and in that process they always want my ID, social security number, finger print you name it!! , just a bunch of unesseary stuff I've never had to dealt with anywhere else!!! Litterly no where else!!! Would highly recommend GNB instead of this place, if I could put a half star, I would

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  Constance Shidler
  2

  This bank is just not the same as it used to be prior to acquisition. I tried to call the local branch and waited on the line for 12 min. before anyone could pick up.

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  Christopher Herdoiza
  5

  I highly recommend Bank of Blue Valley—A fantastic bank! I was referred to and worked with VP Jack Tate. He went out of his way to make the process as easy as possible for me. Courteous, professional and a pleasure to deal with. Jack has earned Bank of Blue Valley a new customer!