Bank of America (with Drive-thru services) Merrimon Ave, Asheville

Bank of America (with Drive-thru services) Reviews

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  Deb Van Sickle
  1

  I opened a checking account 04/13/22. Today is May 24th and I still do not have a debit card. I contacted the bank where I opened the account and was told that it could take up to 4 to 6 weeks. I could irder another one a a $15 charge. Still no card. My husband opened a premium accout requiring a large deposit balace the same day and he received his debit card in 2 days. Also tried contacting customer service and could not get thru to a human. It's evident by my experience, that you only get service from this bank if you have a high deposit account. I Do Not recommend them if you open a normal account requiring a $2k deposit monthly. I opened this account to see if I wanted to move all my money here. Due to the lack of service on this account, that won't be happening. If you are a normal middle class class income person, don't bother with this bank.

  Response from the owner

  Hi Deb, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Jeremy Williams
  2

  Formerly my bank of choice, BoA has really let me down in recent years. As if to encourage online banking some new inconvenience is added with every visit to the local branch.

  Response from the owner

  We appreciate that you took the time to tell us this, even though we're disappointed to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

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  Nick Irvin
  1

  Lobbies closed of a made up disease, but you have to call three of four times before they will answer your phone calls and then they just tell you to call corporate which is awful. Also everyone in this building smells like feet and looks like a characters from monsters inc

  Response from the owner

  Hello Nick. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• S

  Sam Curde
  5

  Fast and very professional. Got a cashier's check to close on a house, and Sarah was great! Very helpful, friendly, and engaging while helping. Made my job very easy! Keep up the good work.

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  Devin Rogers
  3

  Recently had to come in to withdraw money in the form of a check and the lady was very quick and helpful. For once there was not a line, which I was thankful for. Every other time I have been here there is a long line. It is frustrating because they never have enough staff but there is not another Bank of America north of Asheville, so this is the closest location to me. They NEED to have more staff at this location, it is so awful how long the wait can be even when the line is "short". They also need to not prioritize someone who pulls up in the drive-through when the line inside is out the front door.

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  sideshowland
  1

  50 percent or less chance that my paycheck will be approved to be cashed here. In addition to that I am asked why I don't open an account with them while I am asked questions about my work and life to make them seem more personable but it's quite obvious they aren't even listening. And they wonder why I won't open an account with them

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  Damian Diaz
  1

  So I Drive Up, After Being In Line For 30 Minutes, & The First Thing I Hear. Is The Guy TALKING In Spanish, So I Respond, With I'm Fine, I Would Like To Cash My Check & Deposit $600. The Guy Keeps Talking To Me In Spanish, After I Responded In English! So I Repeat My Intentions In English, & Ask For A Deposit Slip, He Refuses. Sends Me Out A Deposit Slip, Depositing $1000. Then He Puts A Hold On The Check. Pretty Upset By Now, I'll Be Closing My Accounts, & Talk To Family About Swithing Our Business Acount To Another Bank. Stay Away Minorities.

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  sheldon smith
  1

  I tried to cash a check from a business partner I’ve cashed multiple checks with in the past and was told “ you don’t have a history that’s credible enough for me to cash this.” And then was told to create a history by cashing checks that they won’t cash without a history. The staff here are incompetent, ditsy, fools; and the exact reason why Venmo is putting them out of business. If you have a Bank of America account, CANCEL IT.

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  Dee No
  1

  Never enough staff. Always long lines and you can guarantee they’ll help someone who pulls up at the drive thru before opening up a new line to help the next person in line who has been waiting longer than the person in the drive thru. One staff member was juggling back and forth between drive thru and the line in the middle of each transaction. This is a great way to get someone’s accounts mixed up. Each customer should get the teller’s focus until their transaction is complete, not getting one transaction started then jumping to someone else to get theirs started and coming back in between. I also bank at Premier Federal Credit Union.... if you’re looking for a new bank check them out. Better customer service than BOA, the customer in front of the teller gets their full attention.

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  Sherry Stillwell
  1

  They have closed the bank near me and I understand alot is going on right now I really do however all the other banks have been open normal hours with Mask required yet just I have went to 3 different Bank of Americas the lobbies are closed still and now today they have changed their hours so they close at 4 pm so this has helped me to make my mind up in changing banks