Bank of America (with Drive-thru services) Spring Cypress Rd, Cypress

Bank of America (with Drive-thru services) Reviews

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  Aeja Williams (MadeInAeja)
  1

  Wow completely speechless the worst banking experience of my entire life. EXTREMELY POOR CUSTOMER SERVICE. I drove threw the line and arrived at the window, instead of the lady’s telling me if was closed she shut the blinds on me. I went inside to speak with a manger and she took the first three minutes to justify why her employee did not speak then concluded with an apology. Next, i needed to exchange currency, i asked twice if they offered this service. I waited in line to ironically be given the same lady from the window as my teller. 1 minute later she let me know they do not exchange the currency i had. I’m not irritated about the money rules are rules it’s the EXPERIENCE that took the cake for me.

  Response from the owner

  Hi Aeja. We're disappointed to hear that your experience with financial center associate and manger wasn't at the level you expected. We'd We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Jassim Jacob
  1

  I have commercial account with BOA and I use this location(Spring cypress and Hwy 290) regularly. They have a counter with sign for commercial customers and a sign showing the separate line entrance to that counter. Today, I stayed on that line and the teller next to the designated counter told me that I am skipping the line should go behind the other line. I said, then remove the posted signs, She continued arguing with me and later called another employee to her. He (one Roger) came out and told me in a very harsh voice that I should not cut the line. I asked why there is a sign for commercial customers, and I am a commercial customer. He was very loud and rude. He said, "I am telling you, don't argue with me". This guy definitely insulted me and violated my dignity while I did not break any of their rules. He need to be disciplined. Also the asian teller who un necessarily stepped into the matter, need to be taught how to talk and behave with customers.

  Response from the owner

  Hello Jassim. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  Marian Yared-Shehad
  1

  Broken ATM Constantly. No bank tellers, low staffing. So end results, long lines and poor customer service. Never ever wasting my time in your location again.

  Response from the owner

  Hi Marian, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team and will have the ATMs serviced. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  Karen M
  1

  I went to this location with a handicapped person for the drive through teller. The drive through was closed. They are going to move their account to a more accessible bank.

  Response from the owner

  Hi, Karen. We apologize for any inconvenience. Here is a link that can help you quickly find alternate locations and current hours: https://locators.bankofamerica.com/. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If they have any questions or an account related inquiry they need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Marina Pineda
  1

  1-2 hour wait to get a check verified before cashing it. And I told myself I was going to open an account here since the credit union is so far. Nvm, the lobby is full and line is to the door. This is ridiculous!!

  Response from the owner

  Hi Marina, it's disappointing to hear that your experience wasn't at the level you expected and we apologize. We’ll certainly be sharing your feedback with our leadership team. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• A

  Alfonso Parodi
  1

  The Manager Jeremey is too good to roll his sleeves to pick the phone and call. I would understand if the bank was busy . This is after 4 consecutive phone disconnections try out on the phone. Gezz soon all will be replaced with an app …

  Response from the owner

  Hi Alfonso, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

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  Manuel Jimenez
  1

  Absolutely terrible costumer service. Only one bank teller on a Friday. Been waiting for about 1hour to get cash from a business account.

  Response from the owner

  Hi Manuel. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Nick Trapani
  1

  Bad service. This bank does not do money orders even though Bank if America promotes it. After waiting in line, you will be told to go wait in line at Walmart. It's supposed to be a $5 fee with $1000 cap but they will outrught deny you service even if you have an account. That's not in line with company policy.

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  Terry Davenport
  1

  I am not a account holder tried to deposit money in my daughters account because she is stranded out of town. They will not let me deposit cash because I don't have a account. He told me I could get a money order and they could take it like that. I went and got the money order for $45.00 and deposited into her account and then he says funds won't be available until tomorrow / next day. I had told him the circumstances that I was trying to help my daughter who has been a long time customer to there bank . Very poor service in a emergency situation

  Response from the owner

  Hi Terry. You must be an account owner or authorized user on the account to make a cash deposit. You can use Mobile and Online Banking to send money to others by using just their mobile phone number or email address. Thank you. ^susan

• S

  Stephanie Do
  1

  I have been calling during business hours for days and no one ever picks up. One of the representatives that works at this branch location put my business's phone number on her business card, so I am constantly receiving her calls. I have tried numerous times to contact her to fix the mistake (ridiculous mistake, at that). I am shocked at how sloppy and unprofessional this location is.

  Response from the owner

  Hi, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam