Bank of America (with Drive-thru services) Se Stark St, Gresham

Bank of America (with Drive-thru services) Reviews

• S

  Summer Paul
  1

  Worst branch for B of A. Never opened... is this location just going to permanently close down? Get over it already! Open up! Or just close the building permanently

  Response from the owner

  Hi Summer. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• G

  Gina Starr
  5

  This branch of Bank of America is so awesome. Yesterday I spent one hour with Frederick Forrester. He was so excellent helping me with all the details and changes regarding my Father's recent passing. The manager is Lynn Dilling and she is wonderful. I can't say enough thank you's to Fredrick for what he did for me. I hope you can hear the sigh of relief !!! I think I've been coming to this branch 9 years and I am SO SO SO GRATEFUL for their excellence!!! The entire staff is amazing. Thank you again Fredrick...THANK YOU TO ALL OF YOU!!!

  Response from the owner

  Hi Gina. Thanks for letting us know how helpful Fredrick was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• A

  Alicia Smith
  1

  This bank is never open. I have been trying to go here for a week. It always says it is open tomorrow, but every single day they are changing their posted hours. How am I supposed to get into my safe deposit box?

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. To make an appointment to access your safe deposit box during regular business hours, email us your full name, address and phone number at:[email protected].

• H

  Homer Sapien
  2

  Customer service has been lost at this bank. They now close at 4:30 Monday through Friday and this was not the case earlier in the Covid season. They seem to have decided to cater to telecommuters who may have the flexibility to get to a bank earlier in the day but people who have to work till 5:00 p.m. and need to use in-bank services are out of luck. Take your money elsewhere.

• M

  Miranda Duncan
  1

  Terrible customer service, everyone who works here seams miserable. I use the drive through to minimize exposure to Covid and because of my bad hip. I always have a deposit and a check to cash for my employer. I'm told, "we can't do more than one transaction in the drive through," although there are no other people in line. What am I supposed to do, give you one transaction and drive around and give you the other?! It's seams asinine that during Covid they don't encourage people to use the drive through, don't you want to keep your employees and customers safe? DO BETTER BOFA!

• D

  Denise Moody
  1

  Why is this Particular location always closed. Their hours always say openings the following day and then the next day comes and they are closed. Might as well close the whole branch Down!

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• J

  Joe Leek
  1

  This bank in general is predatory in practice also the manager is very rude at least she was when I went in there inquiring about a new account. Not impressed at all if you have a choice I would select Onpoint CU on Civic Dr if you want friendly banking and non predatory treatment. I advise avoiding this place like the plague

• K

  Katherine Kellogg
  3

  The teller with the beard was extremely rude. I needed to cash my paycheck, which I’ve done dozens of times before. First he told me my card wasn’t working, but could not tell me why. Then he took my paycheck and simply said he couldn’t cash it for me. I asked why and he said he couldn’t tell me. I’ve cashed my paycheck plenty of times here with absolutely no issue until this time. Zero explaination for anything, zero customer service skills. I took the check to Walmart and cashed it without an issue. Someone needs to remind these tellers that all that money they get to handle every day isn’t theirs and it doesn’t give them the right to act like they are above everybody else. The three stars I gave is for the ATM, since it has the best customer service skills at this branch location. 👎🏻👎🏻👎🏻

• D

  David Pelett
  1

  Not sure what my $12 a month checking account charge is for but it's not customer service. Would like to thank tony for letting me know he could give me coin rolling paper and I could "roll to my little hearts content". At on point credit union now opening an account, then heading back to B of A to close our two accounts.

• C

  Cyrus Sassan
  1

  Worst ever bank. After about twenty minutes waiting, while just one customer where serving, a banker or staff came to waiting area and asked me do you need help, I responded that I need help on my debit and credit card, and a question about a charge in my debit card; she responded that do you file a claim already? I told her that did I said anything about claim? She said no but I'm asking that did you file a claim? while she was standing high front of me and I was feeling that she is like going to attack me, I asked her that is it the way you serve customers? She said yes, otherwise you need to wait another 20 minutes and when I decided to leave she assultingly asked do you need claim phone number?!! While my queries where different, most importantly my debit card had problem of some payments.