U.S. Bank Branch Sw Cherry Park Rd, Troutdale

U.S. Bank Branch Reviews

• K

  Kimiko
  5

  Thee best US Bank in our area. Always super nice and friendly. Pretty fast and always accurate. US Bank atm's kinda suck. So it's nice to have the drive thru option. 👌🤙

• M

  Maja Z
  5

  I called the 800 number to initiate a name change and there was too much of a delay for my needs. The last person I called put me in touch with the local branch for a last minute appointment and got me in the same day. Excellent customer service! I was able to complete my name change request just in time. Very knowledgeable bankers, intuitive to the customers needs. This is why I've been a customer for 15+ years.

• A

  Aesha Elgin
  1

  Do not use this location for professional business, I personally recommend using either of the Gresham US Bank locations for courteous, quick and honest service.This location currently has a poor management system; issues with building and sustaining good customer relations and staff retention. A terrible example of how to run a business.

  Response from the owner

  We're sorry to hear about your experiences at the branch, Aesha. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #1876 to us at [email protected] and we'll call you within 2 business days. We look forward to hearing from you. Thank you, ^Kortnee

• H

  H LB
  1

  Consistently understaffed. Their personal bankers are also completely open so the ability for privacy is next to none. They need serious improvement on the turnaround it takes for getting customers in and out. Unless you've got about 30-45 min, don't use this location.

• K

  Kim Fitzpatrick
  2

  Drive through is extremely slow. Every time it takes at least 20 minutes to get through. Can’t do mobile banking because it’s a business account.

  Response from the owner

  We are so sorry your recent experience was less than desirable, Kim. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize we’ve let you down. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9794. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Ash Guaspari
  1

  Made an appointment here and when I got there no one answered the phone to let me in. I even emailed the banker I had an appointment with and didn't get a response.

  Response from the owner

  Oh no! I'm sorry to hear your appointment was cancelled without notice, Ash. We’d like to discuss your visit and offer our help in any way we can. Please email your phone number and reference #9368 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• M

  Madison Renee
  1

  This bank is absolutely awful. I called to check up on some things and the lady was flat out rude. I know everyone has their days but this girl was kind of just a straight up awful mood.

• l

  loko yo
  1

  This branch takes for ever to cash your check took me like 30 min to cash my check last week an they mess up alot to

  Response from the owner

  Thanks for reaching out with your review. I know how frustrating long hold times can be and I'm sorry for any inconvenience. For your convenience, many transactions, including check deposits, can be made at any U.S. Bank ATM, or via Mobile Deposit on the U.S. Bank App. We know how important your time is and we are working to assist everyone as quickly as we can. Should you like to discuss your experience in further detail, we'd be happy to give you a call. Please send us your phone number and reference number 8607 to our email address at: [email protected] I hope this helps. ^Caitlin

• Q

  Queen Marilyn
  5

  I really enjoyed this branch they're very polite and don't ask so many questions

• C

  Cynthia Kuhn
  5

  I always use this location. I always get fast and friendly service. You guys get 10+ stars from me..

  Response from the owner

  Hello Cynthia! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team