Bank of America (with Drive-thru services) Ponce De Leon Ave, Atlanta

Bank of America (with Drive-thru services) Reviews

• D

  DGK Productions, LLC
  5

  Small business Ms.Harper is amazing. She is all the help you will need when establishing a business account. This facility small business department was very informational and helpful. I would recommend anyone to this branch.

  Response from the owner

  Hi. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• T

  Taylre Malkemes
  5

  I cannot even begin to praise this branch enough. I was there to handle a deposit for my first home and from the second that I got there- the process couldn't have been smoother and the staff couldn't be nicer. With COVID precautions we had to stay 6 feet away and wait in the line. The Security was so welcoming, helpful and was taking care of everyone. He brought someone in to sit down that was pregnant so they could be off their feet and help route people to the right Bank of America team members. When I entered the building, I waited to be helped and I got to see first hand the level of service that the whole team provided. They treated everyone with the utmost respect and got everyone in and out quickly. I had the pleasure of working with Maria and she was amazing. So friendly, knowledge and helpful. They are taking in a lot of volume since other locations are closed and they handled it so well. When people go above and beyond I always want to make sure that I thank them for it.

• T

  Tiara Jackson
  1

  Very unorganized. I waited over 30 mins for someone. Mrs Erica was very nice and helpful

  Response from the owner

  Hi Tiara. Thanks for letting us know how helpful Erica was during your financial center visit. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^jazmin

• M

  Martha Thompson
  4

  I'm giving 4 stars only for the security guy. Some of the people inside are a bit rude but the security guy is always so nice and helpful.

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jesse

• M

  Maverick M.
  2

  I gave it two stars instead of one because I see the employees are so friendly and they are trying so hard... The employees are great but.... Unfortunately this location is chronically understaffed. It should be illegal for BoA to make it this hard to get my money from the bank 😔

  Response from the owner

  Hi Maverick. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• C

  Caitlin Vega Freeman
  5

  Harper is Amazing! She very patient and helpful ! She gets the job done and will go the extra mile. Thank you Harper !

  Response from the owner

  Hi, Caitlin. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

• B

  Bruce Hyer
  1

  I hate this bank. Routinely have only 1 teller and then there’s 15 people in line. You can’t do anything efficiently here. It takes 40 min to get in and make a deposit and get out. Unbelievable.

  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• Y

  Yasmin Aloha
  5

  A great team at Bank America Ponce De Leon. I go there often, and the more I go the more I have enjoyed the people. The Manager, and Michelle, are always helpful and friendly. Keep up the good work. Because we will need you more !!!! Cheers goes out to this wonderful branch, and it's business dealings with customers.!!

• t

  tatiana Isakovich
  1

  Terrible experience,the manager Maria she litterally tried to kick out us from the branch,we had an emergency issue with the money transferred by zelle and she even didn’t listen to us because i guess it was near closing time 3:45 and they just were sitting and chatting when we entered and seemed really annoyed because we just disturbed their comfort. We were told that we had to have appointment to fix that emergency issue.That’s is a shame of the corporation to have such an unprofessional staff!!!

  Response from the owner

  Hello Tatiana. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Rachel

• D

  Dan Connolly
  1

  Worst BOA I have ever been to. Routinely has one teller with people lined up outside the door. Meanwhile 4 or 5 managers sitting in their offices staring at their computer screens. Unfortunately its the closest to my house.

  Response from the owner

  Hi Dan. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to learn more. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^isela