Bank of America (with Drive-thru services) Creedmoor Rd, Raleigh

Bank of America (with Drive-thru services) Reviews

• K

  Kyle Tollefson
  1

  Came in only one person in front of me took 10minutes to get helped. After finally being helped I was pushed to the back of the line by the teller because she said it would take long for the machine to start up. waited another 30minutes just to pay a credit card payment. Ive done this same exact process at 3 other locations and it has never taken longer than 5 minutes. Hiba was no help at all felt like she basically ignored me the whole time. Never even left the desk to get the machine I needed. Even the manager asked what was going on and then disappeared for 20minutes. After a total of 40 minutes waiting Brandon came and turned on the machine and helped me in 2 minutes, he was the only one there that was any help what so ever. Extremely disappointed in the lack of effort and knowledge at this place.

  Response from the owner

  Hi Kyle, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. Also, you may visit https://www.bankofamerica.com/credit-cards/credit-card-payments-statements-faq/ for information on ways to make a credit card payment. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• A

  Arielle Schneider
  2

  This bank has been great …when it’s open. I was super happy to find a branch close to home that was actually open and providing drive thru/teller services - as my situation required me to speak with someone inside (this wasn’t very long ago at all). Now, each time I’ve searched when you all are going to be open, it always says the next day. Then I look the next day, only to read you all are opening the day after that. I do need to speak with a banker in order to make this deposit, so I’m wondering when this branch will ACTUALLY be open…?

  Response from the owner

  Hi Arielle. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. You can quickly find financial center hours here: https://locators.bankofamerica.com/. ^jazmin

• P

  Paul-Henri Arrigoni
  1

  Terrible customer service. Came in at 3:30pm to make a transaction. Employee up front did not want to squeeze us in (too close to the 4pm closing time). Called 5 times before going to get an appointment but no answer. The manager Shawna Dunn is completely useless. Rushed to BOA at Crabtree at 3:50pm. The staff was amazing there and took the time to help us, going past their closing time.

  Response from the owner

  Hi, Paul-Henri. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Andrew May
  1

  My 90-year-old mother can't get through to this Bank of America they send you to an 800 number and it takes hours to speak with somebody stay away.

  Response from the owner

  Hello Andrew, if she needs account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  J B
  1

  online hours are wrong, sitting outside now and they’re NOT open. Fix it!

  Response from the owner

  Good morning JB, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• A

  Alexa Ortega
  5

  So! I needed to open an account, schedule my appointment and after doing it I checked for their reviews and to be honest, I got scared, day of my appointment arrived and I got ready for IT... They were extra nice, Burton, who took care of me, was awesome, very professional, knowledgeable, patient and polite. I advise you to schedule appointments online, makes your life easier and they will be expecting your arrival.

• p

  prashant shah
  1

  Worst branch of not only Bank of America but all Banks’s branches.Stop going to this branch

  Response from the owner

  We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• A

  Arthur Zacco
  1

  I waited from 3::20p - 3:50p on 12/6/21 to cash a check from their customer. The amazing thing was that there was no line!!!! UNBELIEVABLY inefficient!!!!

  Response from the owner

  Hi Arthur, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• B

  Busy Lady
  5

  Bank was great. Did wire transfer and it was very fast and friendly. Donna was so nice and helpful.

  Response from the owner

  Hi. Thanks for letting us know how helpful Donna was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• S

  Salvatore Georgetti
  5

  Casey and Karim are both fantastic at this location. Situation happened where BOA messed up paperwork causing account issues. Casey worked with me over the course of the day to help get this resolved. These two have always been great and if it was not for their help, probably would have closed accounts and gone to a different bank. There are 3 other BOA locations closer, but we come to this one for obvious reasons.