Wells Fargo Bank Creedmoor Rd, Raleigh

Wells Fargo Bank Reviews

• U

  Uyen Nguyen
  1

  I didn’t know you have to come at least an hour before the store’s closed time to set a bank account. I and my brother came at 4:05 pm and they refused to help us to set up a bank account. We went to another bank and they helped us right away. This has never happened to me at another bank. This bank is so insufficient and the bankers are rude compared to the one at Six Forks. I would rather drive a 7 minute extra than to face these people.

  Response from the owner

  Thanks so much for your feedback, Uyen. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• J

  Judith Amerson
  5

  I read these negative reviews and was surprised. Things have changed in the past year and we have to change and be patient with the times. So what if drive thru lines are long, we need to be safe. I enjoy my interaction with the employees EVERY time I do banking with ten. Thank you.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Judith. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• T

  Tim McBrayer
  5

  Ryan Copley is my personal and business banker at Wells Fargo Bank. I know that Ryan always has my best interests at heart. He is quick to respond to a phone call or email and he is always prepared. I recently took out a home equity loan and Ryan walked my wife and I through the process. He made it easy and quick and fully explained the ins and outs of that type of loan. Ryan's financial background also proves to be an asset. I run a networking group and our bank account is with Ryan because I know he will make sure everything runs smoothly. Add the convenient location and Ryan and Wells Fargo are just hard to beat. I can highly recommend Ryan Copley.

• C

  Callen Burril
  5

  Very quick and friendly. Got a document notarized by Yvonne, in and out in 3 minutes!

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Callen. We appreciate your feedback. -AJ, Wells Fargo HL Social

• R

  Rick Grannan
  1

  Worst service I’ve ever received at a bank in my life. 30 minute wait at a drive thru is unacceptable. You need more staff!!!

  Response from the owner

  Hello, Rick. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  Latonia H
  5

  JP is awesome. Very helpful and friendly. We feel right at home in our new town. Thanks JP!!!

• D

  Dane Edwards
  2

  Great staff at this bank but they are painfully slow at giving service. They need to hire more people.

• D

  David Reina
  5

  Best customer service ever. David and Drew were very professional and helpful.

• S

  Skylark Torch
  5

  I just use the ATM but it's convenient and always does what I need!

• B

  Brian Mann
  1

  I would rather my money be kept in a ditch than deal with this branch again.

  Response from the owner

  I’d like to learn what makes you say this, Brian. Please tell me more about your experience in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thank you. -Shannon, Wells Fargo HL Social