Bank of America (with Drive-thru services) Trenton

Bank of America (with Drive-thru services) Reviews

• K

  Kwame Owusuacheaw
  5

  Excellent service by representative, Divinejoy Odion. a Relationship Manager for her customer centered service to help me open my account with Bank of America. Great job

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• Z

  Zack S
  1

  Bank is utter dogshit… they need a vehicle policy number just to verify my fathers account that my vehicle is cosigned under when he gave every bit of information to verify himself including his SSN date of birth and so on. Would never work with or be a part of this garbage bank ever.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• S

  Sheryn Simeon
  5

  Divinejoy, the Relationship Manager, was absolutely awesome. Very professional and exceptionally pleasant! Just as her name suggests, she was a divine joy! Very knowledgeable and down to earth. For all your banking needs visit Divinejoy @ Parkway Ave, Trenton.

  Response from the owner

  Hello Sheryn. Thanks for letting us know how helpful Divinejoy was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• E

  Ericka Campbell
  5

  I had an awesome experience with Divinejoy Odion the relationship Manager. She was absolutely a Divine Joy to. be around. She was very helpful with all of my concerned. I came in very upset because I had an experience with fraud attempts, and I left with feeling all of my concerns had been taken care of. Thank you!

  Response from the owner

  Thanks for letting us know how helpful Divinejoy Odion was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tiffany

• m

  mary mcmanimon
  1

  Bad service. I have waited as long as 40 minutes in line at the drive through. Inside, they never have more than one or two tellers working. The tellers are nice and I am sure they have to listen to a lot of complaints. I go to the bank instead of using an atm because I want to know who works there who works there and I want them to know me. I believe it is good customer service to let people know who is handling their money. But BOA doesn’t seem to care. I am looking for a new bank with better customer service. Probably a smaller independent bank where customer relationships matter.

• M

  Ms C
  5

  My experience at this branch was one I will never forget. I was immediately greeted upon entering. I stated that I had an appointment, it was verified. Shortly after that, I was introduced to Ms Divinejoy Odion, relationship manager. Ms Odion, even with a mask on, displayed a smile which was indicated by her gleaming eyes and raised cheekbones. We discussed what I needed. She was professional, fully engaged, knowledgeable, and ready to get the job done. It was a long process, I could see that she was not rushing through things and that her attention was focused on accuracy. Although I was a bit on edge at times, her calming voice assured me that I could take a deep breath and relax. Ms Odion…I appreciate you!!

  Response from the owner

  Hello Ms. C. Thanks for letting us know how helpful Ms. Odion was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^rosie

• T

  Tyra Grayson
  5

  Relationship manager Divinejoy Odion was amazing and extremely helpful!!! She clearly explained all my options and helped me find the best options for me and my financial situation.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.

• K

  Kayla Kaboski
  1

  I just went here maybe fifteen minutes ago. I was greeted by a man maybe in his late 20's early 30's. He was very nice but when I got to my teller which was an older woman, she didn't make eye contact with me and didn't say hello nothing!!! And when she gave me back my card she threw it back and didn't say have a good day or anything after. Every Bank of America I've been to there is always something wrong. The last Bank of America I tried I would get the same woman and she would always ask "Is this your credit card," my mom co-signed for it. But why would I be paying a bill if I stole a credit card? Does that make any sense? After, I pay off my credit card I may tell them to get rid of my account. I'm getting sick of how I'm getting treated. They have the worst customer service I've ever dealt with. Unbelievable!!!

• W

  Will Laohoo
  2

  They're friendly enough, but they don't work too efficiently. Lines often take a while because there are a fair number of people, and the tellers take a little while. Part of that is because their attention is split between people and drive-in, but the line does seem to move slowly. They're pretty helpful, though. ATM is good and convenient.

• D

  Dany Piedra
  5

  Divinejoy on Parkway ave on ewing give me an amazing treatment and helped me with all my questions and banking needs. thanks so much

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.