Bank of America (with Drive-thru services) N Green St, Morganton

Bank of America (with Drive-thru services) Reviews

• D

  Dustin Mccormack
  1

  Bank of America closes at 4 o'clock every other bank stays open till 5 or 530 I can never make it there in time i don't know what the problem is but there are more people out here with issues than just them and i don't think there's an issue at all i think they just don't care about the people that bank in their bank

  Response from the owner

  Hi, We apologize for the inconvenience. You can visit https://locators.bankofamerica.com/ to find all the latest updates and hours of all our locations. ^sam

• j

  janet walker
  1

  Bank of America has poor customer service. I took a 13,000 dollar check to get cashed or get a cashier's check since it was drawn from a B of A account. They would not do either! So here is my question, if I didn't have a bank of my own to deposit it through, how would I go about getting the funds?? Force me into creating an account? But then again that wasnt even offered. No wonder Bof A gets poor press CONSTANTLY!

• B

  Brandon Scott
  1

  Only one drive thru and slow workers. I came and sat here in line for 38 mins before getting to window I was car 3 in line. When you call to talk to manager they don’t care says they are doing their best well either open another drive thru or have someone else run the drive thru. Terrible service and they don’t care how long they take

  Response from the owner

  Hi Brandon, We are sorry that we did not meet your expectations. Your feedback is very important to us and will be shared with our leadership team. If you'd like to connect with us, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• p

  pam Alexander
  3

  Bank of America in Morganton has closed without notice lately which affected a transaction of mine. At first I could not understand why a large bank would close without notice. It seemed like poor customer service. After consideration I decided it may be due to Covid. Hopefully everyone is healthy and safe.

  Response from the owner

  Hi Pam. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines

• A

  April
  1

  Worst bank around they hold you payroll check till the next day. You are better off going to Walmart to get it cashed. 0% help from anyone when you need it.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• A

  Audrey Aloha
  1

  Called the branch to ask them a simple question. I just needed the routing number. Do you think the agent could have gave it to me ? Nope in a millisecond she got rid of me and transferred me to the main customer service where I’m waiting for someone to answer me. Waiting time ? 30 minutes !!!! For a routing number !! Bank of America Morganton I’m so not impressed by your customer service

• N

  NChurch
  1

  The worst possible customer service I've ever experienced in my entire life period. Banking works fine until you have a problem, once this happen you would be better off changing banks your issue will never get heard.

• b

  braxton brantley
  2

  If you change the bank hours to basically non-existent and then close the teller window permanently, would be handy if the ATM machine worked more than half the time.

• J

  John Dilworth
  1

  Well this bank has stooped to a new low the inside isn’t open and the drive-through isn’t open and my mom gets her Social Security check can’t get her money out.

• B

  Brittany Honeycutt
  1

  Told me on the phone what they charge for money orders. Once I drove all the way there, they told me they only sell money orders to people that have an account with them.