Bank of America (with Drive-thru ATM) Elvis Presley Blvd, Memphis

Bank of America (with Drive-thru ATM) Reviews

• I

  Ileisha Brock
  1

  Very unresponsive staff. Even when they answer they refuse to put person in charge on phone. When messages are left there is never a call back. It's like playing phone tag with a ghost trying to get ahold of anyone. Whole building discusses account to where they know who you are as soon as you call but still refuses to listen and transfer calls properly. Their legal team obviously has no idea about how to deal with private restricted accounts or other lawyers. Don't recommend this place at all. Hopefully the rest of the Bank of America chain isn't as bad as this specific building. Sincerely an unhappy customer

  Response from the owner

  Hi Ileisha. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• E

  Eddie Lee
  5

  That was really great experience to me. All of clerks were very kind and provided perfect service for my complex account !! Thanks again !!

  Response from the owner

  Hi Eddie. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^ines

• J

  Jay Zatar
  1

  Every time I go there it’s one hour until I’m done. I understand that it’s a busy branch on a busy intersection. I will understand if there are three tellers and the line is up to the door no problem but when you go inside and you find out it’s only one teller that is a huge problem that Bank of America have to look at . One teller most of the time and the line is up to the door. I’m definitely moving my accounts to a different bank

• c

  carina rivera
  5

  I love this bank thanks so much to patrons Felipe she is wonderful! I had a great Custumer experience with her.

  Response from the owner

  Hi Carina. Thanks for letting us know how helpful Felipe was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• k

  kiara nicole
  5

  Love this bank! There are complaints that this place is busy but what do you expect from a bank who is in a high traffic area and so close to Desoto County where Mississippians have no choice to go there for their convenience? The tellers are super nice and know me when I come. Each and every teller is sweet.

• N

  Niroj Bhattarai
  5

  Had a great a service. Highly recommend Petrona Felipe!

  Response from the owner

  Hi Niroj. Thanks for letting us know how helpful Petrona was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• T

  Terrance Blackman
  5

  I was completely overwhelmed with all the issues that were going on with my account. Vetkita was able to assist me with all of my issues and helped me get a better understanding! Thank you so much for this awesome experience!

• P

  Pocahontas Williams
  1

  Terrible service...just terrible. They never have enough tellers and the line is almost always backed up to the entrance door. (The Elvis Presley location) I sometimes travel out of my way just to find a different location. Not to mention the teller that directly sits in front of the door screwed up an important transaction of mine involving one of my IRAs and when I caught the mistake she quoted me some made up Bank of America rules I knew were inaccurate. After explaining to her the correct rules and listening to her talk to me like I did not receive an education, I asked to speak with her manager. If I didn't know my stuff she could have easily cost me lot of money. I am currently in the process of switching all of my accounts with them to my credit union...

• S

  Stephanie Harris
  2

  Had to come here to sign documents to open my business account. Been waiting over an hour outside to see a representative. On top of them closing down other branches in Memphis. More locations are needed.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• N

  N Master
  2

  This location is very overcrowded with people and service is very slow if you can avoid this location please do especially on a Friday afternoon or the beginning of the month.

  Response from the owner

  Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jesse