Bank of America (with Drive-thru ATM) Trabuco Rd, Mission Viejo

Bank of America (with Drive-thru ATM) Reviews

• J

  Jose Arnold Tariga
  5

  Went to this branch (without appointment) to open a new account and all the staff have been very helpful and accomodating especially Niloufar who assisted me during the entire application process. Highly recommended.

  Response from the owner

  Hi Jose, thanks so much for taking the time to share your feedback with us. We're thrilled to hear about how seamless your experience was during your visit. We appreciate you for being a valued Bank of America client and look forward to continuously providing you with the exceptional service you deserve! ^matt

• M

  Mo (OnAir)
  5

  Thank you Ms. Hilla Safaielahi for all of your help. You greeted me at the door and personally handled the issue I came in with. I've been a member for 17 years and will continue to be with service like this. Very much appreciated.

  Response from the owner

  Hi, Mo. Thanks for letting us know how helpful Hilla was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• B

  Beth Austin
  1

  Heads up - they are CLOSED SATURDAYS!! BoA website and listing say its open on Saturday 10a-1pm at this location. I’m here now at 12:25pm and apparently this branch is closed on Saturdays??? Update your website and information online so people don’t waste their time and driving here for no reason. Incredibly disrespectful to your customers.

  Response from the owner

  Hi, Beth. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• L

  Larissa Shatalova
  1

  I am still under stress after the visit this branch. The manager is sitting in the back and had to call her several times to ask about second teller on the Monday morning. She said she has only one and gave me BoA telephone number. When i argue her and said I have seen a second she said She need a break each two hours. the bank was opened at 9 am and the situation was until 11 am. What is the break in less than 2 working hours. I can understand any emergency for teller. We are human. if she told me tuth I could understand. I spent more than half hour under stress. if I could I wish to close my business account, but I am not able.

  Response from the owner

  Hi Larissa. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^marty

• C

  Chez Jennings
  1

  Waited in line for 30mins for the clerk to tell me she couldn’t help me with either of my requests. She wasn’t very apologetic about it either. If this was my regular branch I’d switch banks.

  Response from the owner

  Hi Chez, we apologize to hear of your experience and appreciate you taking the time to share your feedback. We'd like the opportunity to further connect and gather more details regarding what happened during your visit. If possible, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• T

  Tony Wang
  1

  I went to three branches today, but none of them can do the wire transaction for me?

  Response from the owner

  Hi, Tony. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• C

  Cristian Radu
  1

  Another horrible experience at Bank of Incompetence. Only 5 people in line and took over 50 minutes to withdrawal cash. Manager was on a power trip and refused to hand over my cash until I wrote down my SSN on a piece of paper. I told him it was not 1950 and that writing my full SSN on a piece of paper violates privacy and security laws, but he didn't care. I'm in the process of closing all accounts and moving to US Bank.

• A

  Alex C-r
  1

  The manager denied to take a paycheck and said it is Gift Certificate. I was able to do it myself with online banking. what I have to do if I do not have online banking? All bank information we have on the check

  Response from the owner

  Hello Alex. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^rosie

• M

  Michelle H
  1

  Me too, I can't say enough about how much I hate to go to BoA! Any branch! Always waiting so long for the one or two bank tellers while so many were seen walking around or behind the offices! BoA does not deserve our business! They are too much into red tape, not into customer service or satisfaction. I called and waited 55 min today before Theo answered but he told me he only had 30 seconds to wait for me before he had to leave the call! Incredibly frustrating for such a big name bank to provide this poor quality of customer service! As soon as I refi my mortgage, I will never step into BoA again!

• H

  Hayley Bee
  1

  This location update their hours 2 days ago and still isn't open when they say they're thing to be. Ridiculous way to conduct business.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin