Bank of America (with Drive-thru ATM) S Lapeer Rd, Lake Orion

Bank of America (with Drive-thru ATM) Reviews

• J

  James Quinn
  1

  Tried calling this location for days every hour with no answer to make an appointment to get a document notarized. Since there was no answer I stopped in and was told I need an appointment. LOL I told them YOU have to answer the phone so we can make appointments. They told me next available was 2 hours away for a 2 minute deal. The notary was a teller and could have done the paperwork at the teller station but nope. Terrible customer service.

  Response from the owner

  Hi James, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Chloe Lalonde
  1

  I’m rating this business a 1 star because I called to ask a question on my unemployment card and the lady gave me an attitude, pretty much told me she couldn’t help me and to call an associate then never gave me a number and hung up. She works for the business, I have an account through unemployment with Bank of America so they should be able to answer why my card was being declined with $250 on it. Definitely need new customer service people. Terrible service. Wish I got her name.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• A

  Aaron Murphy
  5

  I came in to close my account today, on March 13, 2021. I was early and was enthusiastically greeted by a very professional and friendly gentleman by the name of Max Jackson. He was very polite, extraordinarily friendly and ridiculously easy to work with. Thank you for making this as easy as possible, Max. Amazing customer service.

• r

  raider leaf
  2

  It's a bank and is everything you'd expect. The drive through ATM lane is extremely narrow (people hit the barriers all the time which is visually evident). Additionally, the people working there are incessant with respect to pushing their product on you (Bank of America Credit Cards, etc.) to the point where it's a nuisance and makes me want to bank offline as much as possible. News flash - your card ISN'T the best for everyone, so stop telling people when they come in that "I'm sure it's better than the card you're using right now". It makes customers sound as if they are stupid and uninformed about what is a good deal in the market.

• D

  Danielle Gray
  2

  People are nice but there's always an EXTREMELY long wait. There's at least 5 employees working but only one person behind the counter no matter how long the line gets.

  Response from the owner

  Hi Danielle, We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/^sam

• A

  Arthur Wiseman
  1

  Horrible service, closed and don't mention it on web site. Rude when you ask questions They don't even make it easy to close your accounts. Horrible management

  Response from the owner

  Hello Arthur. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• J

  John Schumacher
  1

  Said was open Sat 9-1pm. Upon arrival found note on door "closed Saturdays"

  Response from the owner

  Hello John, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• S

  Shaye olszewski
  4

  Watch out for the drive through It is a tight fit and many people including my sister have jacked up their cars while trying to use it.

• S

  Sarah Ashliee
  5

  Always great service and friendly faces here with good security.

• T

  Tim Courtland
  1

  Need a new Merrill rep that’s all I’ll say