Citizens Bank S Lapeer Rd, Lake Orion

Citizens Bank Reviews

• V

  Victoria Muer
  1

  This is the worst branch. They were great and convenient when located inside the Lake Orion Kroger. Now it is one teller and then they greet you to show you a chair to wait. Come on. There are employees there but they are just standing around. I am looking to find a bank that has more locations and better customer service.

• J

  Jeff S
  5

  I do not understand peoples negative reviews where they complained they had to wait around in a chair. No matter where you bank, you will likely have to wait at times to see a teller. Wouldn't you rather wait in a chair? I have always found the staff here to be extremely accommodating and helpful. I have seen them go out of their way to help an elderly gentleman complete his banking. Great job overall and I highly recommend Citizens!

• L

  Laura Ochs
  5

  Excellent customer service. Carolyn Yee is fantastic. Quick, accurate and always very helpful. I dont understand the negative scores. LOL...i like the chairs. I have a bad back and hip so the chairs are a welcome sight! Been banking with Citizens for years. No bad experiences. This new location on Lapeer rd in Lake Orion ihad been great for me.

• T

  Tyler Paxton
  1

  Been with Citizens for 15 years, but am closing my account. Constantly frustrated with a poor customer experience. Their technology is always behind (eg, mobile banking, bill pay, etc). My most recent frustration was due to not being able to initiate a wire transfer unless I went into a branch which seems archaic. I transferred my money into an account at a different bank that same day and was able to initiate the wire transfer with no problem. I highly recommend a larger institution that is able to keep up or a local credit union that are more customer friendly over Citizens.

• G

  Gary Soldan
  1

  They deposited fiances check into someone else's bank account....how does that even happen? Them was on hold for 1 1/2 hours trying to get help. Only to be told a claim was in and had to wait 10-14 days. What kind of bank is this. Pulling everything from this bank to move to another not to mention there Debit cards are cheap and barely work.

• c

  cindi carver
  4

  I really liked having Citizens inside the Kroger. It is harder to get to now in its current location.

• J

  Jam-Art .Music
  2

  The second star is due to the quality people that work there, particularly Eric. Since moving it is horrible. One teller, with three folks standing around not able to help? I am looking for another bank.