Bank of America (with Drive-thru ATM) Draper Pkwy, Draper

Bank of America (with Drive-thru ATM) Reviews

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  liliana videla
  1

  On the 1/4 / 21 at 3pm my husband and I went to the Bank of America in Draper, we went to cash a check from my insurance company Geico being the check from the same bank, they told us that they could not cash it because they needed an extra check. We asked to speak to the manager who made us wait 20 minutes looking at us through a glass. When he left his office, we wanted him to talk to the insurance company, but he told us that he didn't talk to anyone and in a bad way he told us the real reason, that they don't have cash to cash our check . In addition to poor service, no predisposition to help the client

  Response from the owner

  Hello Liliana. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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  J M
  1

  This is a bank without tellers. They great you and tell you to take a seat it will be 15 mins before someone yeah what cashing on my business or Maya personal side but I don't have my personal radio just look it up how do you the cash otherwise I would've just done it I'm just leaving a one star review for you guys good deal OK in an office can cash your checks. Lol. Im switching to Chase.

  Response from the owner

  Hi there, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

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  Danial Centeno
  1

  I tried to call their branch for two days with no response no one would pick up the phone so I drove 45 miles to go to their location for one single question to be answered. No wonder people go to credit unions instead of the big banks anymore

  Response from the owner

  Hi Danial, we're sorry to hear of this and appreciate you taking the time to share your feedback with us. To help you save time in the future, our Customer Service teams are more than happy to assist with any Bank of America account or service related inquiries you may have and can be directly reached at 1.800.432.1000 during the hours of 8 AM - 11 PM ET Monday - Friday and 8 AM - 8 PM ET Saturday - Sunday. Additionally, you may also reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica to send us a message regarding your inquiry as well. ^matt

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  Wendy Wiley
  1

  There were no tellers available when I walked in. Everyone was in the back. When someone finally came out onto the floor they seemed in a big rush and they were very obviously annoyed to see customers waiting. It was 15 minutes before close. You need to have tellers available to customers until close. Super unprofessional and unkind to the customers who were just as anxious to get out of there as they were. The fees associated with cashing a check are outrageously high. I stopped doing business with them. No longer a customer.

  Response from the owner

  Hello Wendy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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  Jorge Garcia
  1

  I came to this branch with my family to open a joint account, we talked to Carlos at first who was asking questions that were not related to the purpose of our visit. My sister remembered him from another branch located in Taylorsville where it was the same story. He started asking questions not related to the visit. That time I was opening an account for my food truck and his words were literally that we were wasting our time because food trucks are not profitable during the winter. This visit was unsuccessful as well, his companion went to talk to him about opening our account but he declined because one of my sisters had an expired ID, they didn’t even look at the other valid IDs. It’s really disappointing that we had to travel 10 miles to another branch because our experience at Taylorsville wasn’t the best to have this time an even worse experience in the other location with the same terrible employee. It honestly seemed like they didn’t want to work and their unprofessionalism of asking personal questions is just too much. Btw Mike was kind of harassing for us to stop using Square in our business for taking payments and wanting us to start doing it with Bank of America. I had to tell him multiple times that I’m happy with what I have.

  Response from the owner

  Hello Jorge. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  Waleska Maderer
  1

  I have been a BOA customer for more than 13 years. I came to this branch because is the only one “closer” to me. They don’t have a trained staff to do their work, they make you wait for no reason, more than 25 min. Today, I had the worst Experience with BOA, the “manager” Terry Dixon was very rude and unprofessional. I hope someone can pay Attention to his role there. Very disappointed!!

  Response from the owner

  Hi Waleska. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^tasha

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  Electronik
  1

  I have existing accounts in BoA, and stopped by to open trading account, and wasted like an hour for ... unknown. Representative seems struggling with computer system, asked for help several times from the coworkers and so on. Cannot wait due to other appointment and had to leave. They have assured everything is fine and promised to send account details over email. But nothing. No follow up emails or call. Nothing. Really unprofessional! I am afraid for my personal information. Now trying to call this branch and nobody is picking up the phone 🤷‍♂️ What a “service” 🤨

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If we can be of any assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Alisyn R
  5

  INCREDIBLE EXPERIENCE HERE. Have had a very frustrating time trying to set up my small business with other branches and over the phone but we were able to clear up everything here and I was well taken care of, in and out in less than 40 minutes. My account is 100% up and running. The people at the new Lehi, UT mini branch of Bank of America that helped me yesterday and those at the big branch today in Draper, UT were very competent, helpful, quick and efficient and are sorry for all the trouble I had with their employees at other branches and over the phone. Especially impressed with J. Dashiell Dale, “Dash”, Relationship Manager and Jon Garrison, Small Business Consultant. AWESOME and problem-free process, they helped me super fast and everything went smoothly. Thank you!!

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  Colby Greening
  1

  Came in to cash a check, rep comes up to me I explain to him I do not have a boa account however the check is boa issued. He says it'll be a 35 minute wait. He then recommended with the limited amount of time I had to go down to the sandy location as "they'll be dead". What he failed to mention is that the location he recommended was atm only and requires a boa card just to even enter the building aside from the fact the atm would have done me no good. Thanks for wasting my time, you've guaranteed I'll never do business with boa.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Madison (Madison Coyle)
  1

  Google hours don’t match their posted sign hours. And the posted sign hours aren’t even upheld to lol. I took a picture, will post it. Showed up at 3:50. Doors were already locked when it says they close at 4.