Bank of America (with Drive-thru ATM) Willow Dr, Chapel Hill

Bank of America (with Drive-thru ATM) Reviews

• g

  gordon morrison
  1

  Put my BOA credit card into the ATM machine by mistake (instead of my BOA debit card). The ATM machine "stole" my card and would not give it back. I went into the bank to get my card back and was told that there was no way I would ever get my card back and that it was going to be destroyed, and that there was nothing they could do to help. I was told that the bank doesn't have anything to do with the ATM. It's a BOA ATM! How can the system be bank be so missed managed!!!

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• D

  Dr. Brian Glover
  5

  Bank of America, more specifically this branch in Chapel Hill, has proven to be an integral part of my new business. From the moment I first walked into the office, I have been catered to as if they were my own personal bankers. John Sweeney has seen to all my needs and I considered him an unpaid member of my staff (and I don't have to provide him with health insurance!). I truly appreciate him. I highly recommend utilizing all the wonderful services and options this bank has to offer.

  Response from the owner

  Hi Dr. Glover. Thanks for letting us know how helpful John was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• A

  Alfredos ChapelHill
  1

  Bank of America has been no help to us they the Covid crisis. With good credit, and 23 years of banking with them. The banking managers constantly blame corporate. They do not care about you personally. Or any businesses they are in businesses with. They door was locked a minute or two early today. Any issues with your banking you are usually told to call the 800 number. Manager blames other states for BOA closing at 4:00....... so many of its customers work till 5. Our accounts will be switched from the too big for its own good bank to a bank that supports local people and businesses. This review won’t change anything. But hopefully it will encourage you to find a local and friendly bank!

  Response from the owner

  Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. We’d like to keep you as a client. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• B

  Brandon Rose
  1

  Bank of America is horrible. They close accounts without notice and provide the poorest customer service.

  Response from the owner

  We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^chris

• M

  Mark E
  1

  Ive had the same credit card for over 30 years and used it for literally hundreds if thousands of dollars of transactions as it transitioned from institution to institution. 99% on time payment record, great credit history, yet BOA froze my credit card over 1 late 25.00 minumum payment which is due to well publicized post office delivery issues, ( My payment in full for the month's balance was put in mail 5 days before due date) and would not unfreeze it without immediate checking transfer.

• H

  Hupi Ruser
  1

  Grossly incompetent staff. Took HOURS to open an account, and months later I'm still getting mail from BoA headquarters saying the account opening paperwork was incorrectly completed in this branch. Deposit your money elsewhere

• J

  John Merritt
  1

  Ridiculous to still close at 4pm on Fridays because of “covid”. People need banking access.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• P

  Priscilla Wyrick
  5

  Fabulous staff — extremely knowledgeable and very efficient!! Equally importantly, the staff are very nice!

• V

  Victor Rocha
  1

  Useless staff, better off going anywhere else. I was left waiting for over 30 minutes just to be told that my I couldn't be seen.

• L

  Laura B
  4

  Friendly efficient staff always willing to help.