Bank of America (with Drive-thru ATM) E Palmetto Park Rd, Boca Raton

Bank of America (with Drive-thru ATM) Reviews

• B

  B Jvu
  1

  I went into this location for assistance with a transaction and the loser for a manager promised to take care of the issue and get back to me within two days but still no contact. While I was there a half attractive older woman walked in who also needed help and instead of taking his time to address my issue which is 11000 that the bank stole, he was more interested in sending me on my way so he could go play fantasy with a woman that standards can't be that low to even give him the time of day. Whenever I go to this location, they are always busy doing nothing and when I call, no one seems to be able to answer the phone even when they get 2 customers an hour.

  Response from the owner

  Hi. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• E

  E. B.
  1

  Never have enough bank employees on staff to handle the flow. This results in long waits to make deposits.

  Response from the owner

  Hello. We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^tasha

• R

  Richard Schagrin
  1

  Worst bank in America. No drive thru and only 1 teller. It is unfortunate that my company banks there.

• R

  Rebecca Rivera
  1

  I went in this morning to discuss how my account destroyed due to fraud and the woman told me that she won’t do anything and i’ll have to pay it back myself. i was in the bank for less than 5 minutes and couldn’t even sit down to talk about my account issue because she was so unhelpful and in an awful mood after only being open for 5 minutes!

  Response from the owner

  Good morning Rebecca. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• J

  Jason Gill
  1

  I guess this is the only option provided to communicate with this branch. No one has answered the phone line and there is no email provided on the website or over on the automated phone line. So unfortunately this is the only to communicate with this branch. My wife’s card was frozen by Bank Of America due to fraudulent activity at a particular location where the card was used. After speaking on the phone with Bank of America small business I was told to visit the nearest banking center. After showing up at this local banking center I was TURNED AWAY because “ it has to be the person in question, not the authorized user”. After once again speaking to Bank Of America over the phone, they said this location made a mistake. The supervisor over the phone reassured me that an authorized user is ABSOLUTELY able to get a temporary card. I really didn’t want to have to post this negative review. I would have happily spoke to someone over the phone or sent an email to simply bring awareness to the mistake.

• J

  Jenn “JAM” Mansfield
  5

  While traveling for business, I left my wallet at a store four hours away. I had an ID, so the manager assisted me with making a withdrawal of cash to tie me over until I could get my wallet back. Afterwards, I asked if I could sit in the lobby while making those arrangements. The manager and her staff could not have been more accommodating! The manager even offered to have another BoA branch near where I lost my wallet to ship the wallet to this branch so I could get it. In the end, I didn't need to take her up on her offer, but she personally called that other branch to starting working on the arrangements. She also expressed how she was racking her brains to figure out how to help me more. It really took the pain out of losing my wallet.

• J

  Joe Velazquez
  1

  bad customer service tellers are rude along with supervisor on the floor i have been a customer since 1999 here on vacation and bank happens to be next door shouldn’t have wasted the 2 min walk to bank don’t waste your time find another location ..........rude rude rude

• M

  Mduduzi Mjweni
  1

  Honestly this is the worst bank of America branch! Closed on Monday in middle of normal business day! The bank itself took forever to process my cheque

• C

  Christine Withrow
  1

  Such friendly tellers BUT they NEVER have more than one teller to handle customers. Tons of employees walking around but no one ever seems to come and help the one teller assigned to the front... So frustrating!!!!!

• G

  Gray Bolich
  1

  No parking outside the bank parking lot full, or try Tow Away Zone. One teller window open, long line. This is the worst bank I've ever been to.